Christina Zuniga
Dallas,TX
Summary
Sales professional experienced in account development and market penetration. Offers skills in competitor research, knowledge of latest sales trends and background in coaching peers. Looking to put knowledge and abilities to good use in sales position focused on retaining top accounts. Detail-oriented Insurance Sales Agent aiming to leverage 3 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent - Office Manager
La Familia Auto Insurance
12.2019 - Current
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed over 100 customer calls per day
- Surpassed monthly office goals every month for past 12 months straight
- Exceeded corporate quotas for monthly policy sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
PLS Check Cashers
05.2016 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept accounts in balance and ran daily reports to verify totals.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed over 40 customers per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Answered product and service questions, suggesting other offerings to attract potential customers
Education
High School Diploma -
Del Valle High School
Del Valle, TX07.2011
Skills
- Client Needs Analysis
- Insurance Policy Sales
- Policyholder Communication
- Client Prospecting
- New Agent Training
- Upselling Products and Services
- Quotes and Sales
- Persuasive Negotiations
- Email Marketing
- Quote Information
- Client Retention
- Policy Writing
- Information Updates
- Negotiation
- Agent Support
- Insurance Coverage Review
- Manage Renewals
- Upselling
- Staffing Requirements
- Customer Feedback
- Policy Implementation
- Organizational Skills
- Mail Handling
- Information Protection
- Written Communication
- Scheduling and Coordinating
- Train Employees
- Banking Operations
- Sales Activities
- Greet Guests
- Employee Coaching and Mentoring
Accomplishments
Surpassed my office goals 7 quarters in a row consecutively and beat company record of any manager/ office to do so.
Languages
Spanish
Full Professional
Timeline
Licensed Insurance Agent - Office Manager
La Familia Auto Insurance
12.2019 - Current
Customer Service Representative
PLS Check Cashers
05.2016 - 11.2019
High School Diploma -
Del Valle High School
Similar Profiles
Estefani GarzaEstefani Garza
CSR at La Familia Auto InsuranceCSR at La Familia Auto Insurance
Estefani GarzaEstefani Garza
CSR, Sales at La Familia Auto InsuranceCSR, Sales at La Familia Auto Insurance
Cindy AguirreCindy Aguirre
Insurance Agent at La Familia Auto InsuranceInsurance Agent at La Familia Auto Insurance
Tierra WilliamsTierra Williams
Account Executive at MicrosoftAccount Executive at Microsoft
Carlos MandujanoCarlos Mandujano
Dishwasher at Marty B’s RestaurantDishwasher at Marty B’s Restaurant