Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estefani Garza

San Antonio,TX

Summary

Dynamic customer service professional with call center experience at La Familia Auto Insurance, adept at complaint handling and CRM software. Recognized for exceptional active listening and critical thinking skills, enhancing customer satisfaction and loyalty. Proven ability to manage high call volumes while maintaining a professional demeanor in fast-paced environments.

Overview

4
4
years of professional experience

Work History

CSR

La Familia Auto Insurance
06.2023 - 04.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times

Crew Member

McDonald's
01.2021 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

IDEA EASTSIDE
San Antonio, TX
05-2023

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Documentation
  • Computer proficiency
  • Scheduling
  • Call management
  • Administrative support

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

CSR

La Familia Auto Insurance
06.2023 - 04.2025

Crew Member

McDonald's
01.2021 - 04.2023

High School Diploma -

IDEA EASTSIDE

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Estefani Garza