CHRISTINA CARDENAS
Business Marketing And Management
Valencia,CA
Summary
Experienced Operational and Sales Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager and Treatment Director
Valencia Periodontics
Valencia, CA
02.2022 - Current
- Responsible for administering the day-to-day activities of the business office including: patient and employee relations, staff interviewing/dismissal, management of marketing and communications efforts, ensuring regulatory compliance, and staff training and motivation
- Builds trust and rapport with patients when explaining the treatment plans, addressing patient concerns and answer any questions while assisting the patient in prioritizing the treatment and establish a plan for scheduling and payment
- Manages third party vendor activity and ROI of CRM and marketing through monthly meetings, Excel workbooks and Google docs
- Ensures good communication flow between referring General Dentists and in house Doctors and patients to establish positive experiences and treatments.
Secretary
PTA, Bridgeport Elementary School
Valencia, CA
08.2021 - Current
- Attends and creates Board Recommended Motions and Minutes at monthly Board and Association meetings, attends SCV district trainings and vendor meets, and organizes activities and events at school throughout the year
- Cultivates trusting and productive relationships with students, parents, teachers and administration
- Executes role as Room Parent in addition to Secretary, to organize events and activities for one specific teacher and classroom each year to create excitement around learning and school engagement with students, teachers and parents.
Store Manager
Victoria’s Secret
Valencia, CA
09.2021 - 02.2022
- Drives top line sales through leading the sales floor, coaching and development of the team and selling
- Ensures operational excellence through payroll management, product life cycle, scheduling practices and shrink reduction
- Delivers business reports and insights to District and Regional Managers and executes immediate and deliberate action to achieve results daily
- Proven ability to link company strategies to day-to-day activities and can inspire a team to deliver total company contribution.
Marketing Coordinator/Administrative Assistant
Valencia Periodontics
Valencia, CA
06.2021 - 09.2021
- Implements and prepares marketing and advertising strategies, plans and objectives, planning and organizing promotional presentations, and updating calendars
- Tracks expense reports and monitors budgets by comparing and analyzing actual results with plans and forecasted data
- Manages medical-legal reports, processes data, generates routine reports and provides direct support to claim representatives and applicant’s attorneys
- Executes customer service skills through greeting patients, collecting patient information, filing medical forms, and updating records
Lingerie Manager
Victoria’s Secret
Palmdale, CA
07.2017 - 02.2021
- Responsible for leading the sales floor as the CSL, coaching to behaviors and development of the team, and selling through lifestyle questions to achieve top performance
- Ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on operational standards
- Drives talent life cycle for direct reports and team, which includes selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement of team
- Sets direction and drives performance for primary Best At categories
- Approves and executes all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing)
- Owner of the visual merchandising cycle (planning, mapping, and inspection of execution)
Education
Merchandise Marketing, Business Administration
Fashion Institute of Design And Merchandising
Los Angeles, CA 03.2013 - 05.2014
Business Administration And Management
California State University
Fresno, CA 08.2012 - 02.2013
Business Administration And Management
College of The Canyons
Valencia, CA 01.2011 - 09.2011
Skills
Policies and procedures
Strategic planning
Staff Management
Mathematical calculations
Budgeting
Business administration
Creative merchandising
Search Engine Optimization
Project Management
Business Development
Schedule optimization
Improvement initiatives
Coaching and mentoring
Key Performance Indicators
Sales and marketing
Operations management
Business planning
Financial Management
Verbal and written communication
Timeline
Office Manager and Treatment Director
Valencia Periodontics
02.2022 - Current
Store Manager
Victoria’s Secret
09.2021 - 02.2022
Secretary
PTA, Bridgeport Elementary School
08.2021 - Current
Marketing Coordinator/Administrative Assistant
Valencia Periodontics
06.2021 - 09.2021
Lingerie Manager
Victoria’s Secret
07.2017 - 02.2021
Merchandise Marketing, Business Administration
Fashion Institute of Design And Merchandising
03.2013 - 05.2014
Business Administration And Management
California State University
08.2012 - 02.2013
Business Administration And Management
College of The Canyons
01.2011 - 09.2011