Summary
Overview
Work History
Education
Skills
Education
Contact
Certification
Timeline
Generic

C Jin Tanimoto

Sales Professional
Harrisburg,PA

Summary

Sales and customer service professional with over 15 years of experience. High-level of communication, meeting/exceeding sales goals, exceptional service, enhancing operational efficiency, and maintaining client confidentiality.


Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Executive Assistant

West Capital Lending
01.2024 - 10.2024
  • Leverage sales skills to overcome objections to begin process and aid movement during processing.
  • Manage a high-volume pipeline - 200+ leads, with daily follow-ups - 100+ calls, establish contact and arrange appointments for executive.
  • Independently manage executive schedules, appointments, and meetings.
  • Maintain detailed client interaction notes for follow-ups and issue resolution.
  • Handle sensitive and confidential client information/documents, organize and manage files accordingly.
  • Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.

Client Relations Manager

LoanDepot
01.2022 - 10.2023
  • Actively work with underwriting to clear conditions, communicate effectively, and meet mutual goals.
  • Navigated underwriting criteria with additional research to overcome obstacles.
  • Resold loans based on action taken to save files within guideline regulations.
  • Handle sensitive and confidential client information/documents, organize and manage files accordingly.
  • Maintained consistent contact with clients until issues have been resolved, aided in providing clarity behind issues and solution.
  • Managed high-level multitasking and detailed note recording of every file touched along with actions taken.
  • Maintained pipelines - 80 clients, within timely manner to assist different departments.
  • Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.
  • Complete quarterly/yearly trainings to ensure high-level operations and awareness

Sales Manager's Assistant

LoanDepot
11.2019 - 12.2020
  • Aided in correcting applications encountering issues with automated underwriting system or errors.
  • Streamlined loan process from origination into processing - delivery sense of urgency to team members on pending documents.
  • Communicate effectively throughout different departments with precision while resolving miscommunications.
  • Handle sensitive and confidential client information/documents, organize and manage files accordingly.
  • Oversee team - 18 sales agents, while manager is out of office, ensuring daily expectations and goals are met from upper management.
  • Build reports reflecting daily progression, weekly review, and monthly progress.
  • Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.
  • Complete quarterly/yearly trainings to ensure high-level operations and awareness

Loan Officer

Loandepot
05.2019 - 11.2020
  • Achieve daily/weekly/monthly sales goals on top company expectations.
  • Manage high-level pipeline - 180+ clients, from origination to close while communicating effectively with different departments.
  • Enter data with precision to clear automated underwriting conditions, prevent unnecessary delays, and leave/send concise notes detailing circumstances surrounding the loan.
  • Efficiently work on rejected loans from underwriting, closely working with processing and client to resolve issues in a timely manner.
  • Maintained professionalism under high-stress situations while resolving disputes.
  • Complete quarterly/yearly trainings to ensure high-level operations and awareness.
  • Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.

Night Auditor

Marriott
11.2018 - 11.2019
  • Maintain level of professionalism and customer service ensuring streamlined experience for guests.
  • Work closely with security to maintain safety on property and manage complaints accordingly.
  • Prepared nightly report, auditing documents and relay discrepancies found.
  • Handle next day check-in reservations - 40-144 reservations, assigning rooms by request and needed accommodations, and streamline check-in experience.
  • Assisted different departments to aid in work load during employee rotation.

Education

Some College (No Degree) - Automotive Engineering

Leeward Community College
‘Aiea, HI
06.2009 - 06.2011

High School Diploma -

Leilehua High School
Wahiawa, HI
06.2005 - 06.2009

Skills

  • 15 years - sales and customer service

  • 14 years - goal/task/customer oriented

  • 12 years - client retention/quality assurance

  • 10 years - independent in fast pace environment

  • 10 years - time management

  • 5 years - remote/phone etiquette

Education

Wahiawa, HI,Pearl City, HI

Contact

Irvine, CA 92614

Certification

NMLS 1856148

Timeline

Executive Assistant

West Capital Lending
01.2024 - 10.2024

Client Relations Manager

LoanDepot
01.2022 - 10.2023

Sales Manager's Assistant

LoanDepot
11.2019 - 12.2020

Loan Officer

Loandepot
05.2019 - 11.2020

Night Auditor

Marriott
11.2018 - 11.2019

Some College (No Degree) - Automotive Engineering

Leeward Community College
06.2009 - 06.2011

High School Diploma -

Leilehua High School
06.2005 - 06.2009
C Jin TanimotoSales Professional