C Jin Tanimoto
Sales Professional
Harrisburg,PA
Summary
Sales and customer service professional with over 15 years of experience. High-level of communication, meeting/exceeding sales goals, exceptional service, enhancing operational efficiency, and maintaining client confidentiality.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Executive Assistant
West Capital Lending
01.2024 - 10.2024
- Leverage sales skills to overcome objections to begin process and aid movement during processing.
- Manage a high-volume pipeline - 200+ leads, with daily follow-ups - 100+ calls, establish contact and arrange appointments for executive.
- Independently manage executive schedules, appointments, and meetings.
- Maintain detailed client interaction notes for follow-ups and issue resolution.
- Handle sensitive and confidential client information/documents, organize and manage files accordingly.
- Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.
Client Relations Manager
LoanDepot
01.2022 - 10.2023
- Actively work with underwriting to clear conditions, communicate effectively, and meet mutual goals.
- Navigated underwriting criteria with additional research to overcome obstacles.
- Resold loans based on action taken to save files within guideline regulations.
- Handle sensitive and confidential client information/documents, organize and manage files accordingly.
- Maintained consistent contact with clients until issues have been resolved, aided in providing clarity behind issues and solution.
- Managed high-level multitasking and detailed note recording of every file touched along with actions taken.
- Maintained pipelines - 80 clients, within timely manner to assist different departments.
- Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.
- Complete quarterly/yearly trainings to ensure high-level operations and awareness
Sales Manager's Assistant
LoanDepot
11.2019 - 12.2020
- Aided in correcting applications encountering issues with automated underwriting system or errors.
- Streamlined loan process from origination into processing - delivery sense of urgency to team members on pending documents.
- Communicate effectively throughout different departments with precision while resolving miscommunications.
- Handle sensitive and confidential client information/documents, organize and manage files accordingly.
- Oversee team - 18 sales agents, while manager is out of office, ensuring daily expectations and goals are met from upper management.
- Build reports reflecting daily progression, weekly review, and monthly progress.
- Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.
- Complete quarterly/yearly trainings to ensure high-level operations and awareness
Loan Officer
Loandepot
05.2019 - 11.2020
- Achieve daily/weekly/monthly sales goals on top company expectations.
- Manage high-level pipeline - 180+ clients, from origination to close while communicating effectively with different departments.
- Enter data with precision to clear automated underwriting conditions, prevent unnecessary delays, and leave/send concise notes detailing circumstances surrounding the loan.
- Efficiently work on rejected loans from underwriting, closely working with processing and client to resolve issues in a timely manner.
- Maintained professionalism under high-stress situations while resolving disputes.
- Complete quarterly/yearly trainings to ensure high-level operations and awareness.
- Deliver exceptional customer service, ensuring a warm welcome for clients encouraging returning business or family/friend referral.
Night Auditor
Marriott
11.2018 - 11.2019
- Maintain level of professionalism and customer service ensuring streamlined experience for guests.
- Work closely with security to maintain safety on property and manage complaints accordingly.
- Prepared nightly report, auditing documents and relay discrepancies found.
- Handle next day check-in reservations - 40-144 reservations, assigning rooms by request and needed accommodations, and streamline check-in experience.
- Assisted different departments to aid in work load during employee rotation.
Education
Some College (No Degree) - Automotive Engineering
Leeward Community College
‘Aiea, HI 06.2009 - 06.2011
High School Diploma -
Leilehua High School
Wahiawa, HI 06.2005 - 06.2009
Skills
- 15 years - sales and customer service
- 14 years - goal/task/customer oriented
- 12 years - client retention/quality assurance
- 10 years - independent in fast pace environment
- 10 years - time management
- 5 years - remote/phone etiquette
Education
Wahiawa, HI,Pearl City, HI
Contact
Irvine, CA 92614
Certification
NMLS 1856148
Timeline
Executive Assistant
West Capital Lending
01.2024 - 10.2024
Client Relations Manager
LoanDepot
01.2022 - 10.2023
Sales Manager's Assistant
LoanDepot
11.2019 - 12.2020
Loan Officer
Loandepot
05.2019 - 11.2020
Night Auditor
Marriott
11.2018 - 11.2019
Some College (No Degree) - Automotive Engineering
Leeward Community College
06.2009 - 06.2011
High School Diploma -
Leilehua High School
06.2005 - 06.2009