KEITH BOYER
Penske Truck Leasing
Pottstown,PA
2027
years of professional experience
Knowledgeable Transportation professional with over 20 years of experience. Proven success in resolving complex problems, improving customer satisfaction, driving operational improvements and mitigating excess costs while improving profitability.
Work History
Director of Fleet Maintenance
- Oversaw fleet maintenance operations, ensuring compliance with safety regulations and industry standards.
- Managed scheduling for routine inspections and repairs to optimize vehicle uptime.
- Implemented preventative maintenance programs that reduced breakdowns and extended vehicle lifespan.
- Led a team of technicians, providing training and support to enhance skill development and performance.
- Developed budget forecasts for maintenance expenditures, aligning with company financial goals.
- Collaborated with vendors to negotiate contracts, ensuring cost-effective procurement of parts and services.
- Streamlined workflow processes, resulting in improved turnaround times for repairs and servicing operations.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
District Service Manager
4 Years 2 Months- Manage team of 7 shop managers and 47 technicians
- Oversee all maintenance for 1850 pieces of equipment
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Branch Service Manger
4 Years 3 Months- Created highly functioning operation for large customer fleet
- Drove out excess costs, improved associate morale and on job effectiveness
- Leveraged tools and technology to aid in overall operational performance
- Lead team of 18 office and technical professionals.
Operations Supervisor
1 Year 3 Months- Established and oversaw performance measures for fleet call center associates
- Lead highly skilled team of contact center and technical professionals
- Managed fleet of over 8000 vehicles
- Drove operational efficiencies and cost savings of over $1MM annually.
Major Repair Specialist
2 Years- Handled escalated customer and repair concerns for various customers and their equipment such as Allied Building, Atlantic Relocation Services, Asplundh Construction and Iron Mountain
- Communicated with manufacturers to negotiate replacement of warrantable items to lower costs for customers
- Assist with implementation of technical training curriculum for new and existing associates
- Managed high dollar repairs and estimates for over 3K+ Consumer Fleet Trucks, resulting in over $1.3MM in 18 months.
Education
Diploma - Automotive/Diesel Diagnosis and Repair: Automotive Technology
High School Diploma
Skills
Financial Acumen
Strategic Planning
Negotiation
Operations management
Building customer relationships
Team building
Timeline
District Service Manager
Penske Truck Leasing
06.2022 - CurrentRead More
Branch Service Manger
Penske Truck Leasing
03.2018 - 06.2022Read More
Operations Supervisor
Penske Truck Leasing
12.2016 - 03.2018Read More
Major Repair Specialist
Penske Truck Leasing
12.2014 - 12.2016Read More
Pottstown Senior High School
High School Diploma
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Director of Fleet Maintenance
Interstate Waste Services
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Automotive Training Center
Diploma from Automotive/Diesel Diagnosis and Repair: Automotive Technology
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