Christina Leticia Hernandez
Corpus Christi,TX
Summary
Results-oriented Cafeteria Worker with proven skills in cooking, sanitation practices, and problem-solving. Committed to maintaining cleanliness and delivering exceptional customer service while supporting efficient meal preparation.
Overview
26
26
years of professional experience
Work History
Cafeteria Worker
CCISD
10.2024 - Current
- Prepared and served meals following health and safety standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated kitchen equipment safely, adhering to operational guidelines.
- Monitored food inventory levels, reporting shortages to management as needed.
- Provided exceptional customer service, addressing inquiries and dietary needs promptly.
- Supported meal prep activities, ensuring timely delivery of food items for students.
- Participated in training new staff on food handling procedures and safety protocols.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Customer Service Representative
Alorica
02.2018 - 03.2021
- Resolved customer inquiries using CRM software to enhance service efficiency.
- Collaborated with team members to improve response times and customer satisfaction ratings.
- Trained new hires on company policies and customer service protocols, fostering team development.
- Analyzed customer feedback to identify trends and implement process improvements.
- Developed solutions for complex issues, ensuring accurate information conveyed to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CNA
Windsor Nursing and Rehabilitation Center
12.2014 - 05.2018
- Administered daily patient care, ensuring comfort and safety during activities of daily living.
- Assisted nursing staff with medical procedures, monitoring vital signs and reporting changes in patient conditions.
- Maintained accurate patient records, documenting care provided and updates on treatment plans.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for patients.
- Trained new staff on best practices for patient handling and safety protocols to enhance team efficiency.
- Supported mobility and rehabilitation efforts by guiding patients through prescribed exercises and activities.
- Advocated for patient needs, fostering open communication between patients, families, and healthcare providers.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
DSP2
Corpus Christi State Supported Living Center
08.2007 - 08.2014
- Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Assisted in implementing individualized care plans, ensuring adherence to established goals and objectives.
- Monitored and documented client progress, identifying areas for improvement and adapting strategies as needed.
- Trained new staff on best practices for client interaction, safety protocols, and documentation processes.
- Collaborated with multidisciplinary teams to coordinate care and address clients' physical, emotional, and social needs.
- Designed engaging activities that fostered social skills and community integration among clients.
- Advocated for clients' rights and preferences, ensuring their voices were heard in care decisions.
- Developed strong relationships with clients, building trust and enhancing overall satisfaction with services provided.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Certified Nursing Assistant
NEW HOME CARE APPROACH
01.2000 - 05.2006
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted in monitoring vital signs, facilitating timely interventions and improving patient outcomes.
- Collaborated with nursing staff to develop individualized care plans tailored to patient needs.
- Trained new staff on best practices for patient care and compliance with health regulations.
- Managed patient records using electronic health systems, maintaining accuracy and confidentiality.
- Implemented infection control protocols, enhancing overall safety and hygiene in care environments.
- Participated in quality improvement initiatives, driving enhancements in patient care services.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
W. B. RAY HIGH SCHOOL
Corpus Christi, TXSkills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Cafeteria Worker
CCISD
10.2024 - Current
Customer Service Representative
Alorica
02.2018 - 03.2021
CNA
Windsor Nursing and Rehabilitation Center
12.2014 - 05.2018
DSP2
Corpus Christi State Supported Living Center
08.2007 - 08.2014
Certified Nursing Assistant
NEW HOME CARE APPROACH
01.2000 - 05.2006
High School Diploma -
W. B. RAY HIGH SCHOOL