Summary
Overview
Work History
Skills
Certification
Personal Information
Timeline
Hi, I’m

Christina Marie Ivanisko

Leasing Consultant
Christina Marie Ivanisko

Summary

Apartment leasing and HOA Management experienced. Love working with all social economic groups and team player. Willing to relocate: Anywhere. Authorized to work in the US for any employer. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

31
years of professional experience
1
Certification

Work History

Life insurance PHP

Third Party Sales Representative
01.2018 - 04.2025

Job overview

  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Streamlined sales process, reducing time from lead to close.
  • Exceeded sales targets through effective planning and goal setting.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.

AJ Employment Services

Leasing Specialist
10.2009 - 01.2013

Job overview

  • Leasing Consultant, Property consultant , Give tours of property, Lease Apartments, Sales, Marketing Renew leases with current tenants, answer incoming calls, take maintenance requests, take rent payments, most of all make sure tenants are 100 percent satisfied and property stays at 100 percent occupied.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Managed over [Number] leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Set appointment times for individuals to tour facilities and see available units.
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
  • Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
  • Kept meticulous records of correspondence between management and tenants.
  • Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
  • Collected, completed, and processed lease applications.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Mentored junior leasing associates on best practices for delivering excellent customer service during every stage of the rental process.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
  • Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
  • Developed and implemented resident activities and identified problem vacancies.
  • Regularly inspected curb appeal of facilities to keep property great shape.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Created proposals, lease offers and documents for incoming and current tenancies.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented policies and procedures that improved the overall leasing process while remaining compliant with local regulations.
  • Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
  • Generated leads for sales and rental properties through cold calls and referrals.

4 Rent Properties

HOA Property Manager
09.2000 - 09.2009

Job overview

  • Took care of all homeowners needs, rented out properties that were vacant for years and got them rented out
  • Took applications, checked back grounds, checked credit checks, answered multiple phone lines, took rent payments, took maintenance request, I made sure all tenants request and homeowners request were 100 percent satisfied.

Intel Chip Factory

Contigent Cleaner
06.2017 - 02.2018

Job overview

  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents [Number]%.
  • Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
  • Completed forms and equipment logs to distribute to appropriate personnel.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

CEO President

Hercules Management Co, Security First Alarm
04.1994 - 02.2001

Job overview

  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Improved overall office workflow by developing efficient filing systems for physical and digital documents.
  • Streamlined executive communication by managing the President and CEO''s email, calendar, and phone calls.
  • Assisted in budget planning and monitoring of expenditures to ensure optimized use of resources while achieving organizational objectives.
  • Liaised with internal departments to gather information for executive presentations, ensuring accuracy and relevance.
  • Managed sensitive information with discretion, maintaining confidentiality of private company data and high-level discussions.
  • Served as a central point of contact for interdepartmental projects involving the President or CEO.
  • Prepared comprehensive meeting agendas, taking detailed minutes to ensure accurate documentation of decisions made.
  • Collaborated with human resources department to streamline recruitment efforts for key executive positions.
  • Developed strong relationships with external stakeholders through professional correspondence on behalf of the President and CEO.
  • Coordinated high-profile events such as annual conferences or shareholder meetings to promote company image.
  • Ensured timely completion of tasks assigned by executives by effectively prioritizing workload according to urgency.
  • Promoted a positive work environment through effective communication between executives and staff members at all levels within the organization.
  • Supported decision-making processes with thorough research and analysis of industry trends and competitor actions.
  • Optimized administrative support by training new hires in office procedures specific to supporting executive leadership.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Skills

  • Yardi (10 years)
  • Microsoft Outlook
  • Property Management
  • Marketing (10 years)
  • Office Management (10 years)
  • Fair Housing Regulations (10 years)
  • Property Leasing (10 years)
  • Assistant Manager Experience (10 years)
  • Accounts Receivable (10 years)
  • Accounts Payable (8 years)
  • Tax Experience (10 years)
  • Sales (10 years)
  • English (10 years)
  • Customer service (10 years)
  • Google Suite
  • Management (10 years)
  • LIHTC
  • Payroll (10 years)
  • Event Planning
  • Accounting
  • Budgeting
  • Market Analysis
  • Account Reconciliation
  • Pricing (10 years)
  • GAAP
  • Balance Sheet Reconciliation
  • Financial Report Writing
  • Negotiation

Certification

Tax Credit Property Certificate, Present

Personal Information

Title: Leasing Agent/ HOA Consultant/ Leasing Manager

Timeline

Third Party Sales Representative

Life insurance PHP
01.2018 - 04.2025

Contigent Cleaner

Intel Chip Factory
06.2017 - 02.2018

Leasing Specialist

AJ Employment Services
10.2009 - 01.2013

HOA Property Manager

4 Rent Properties
09.2000 - 09.2009

Hercules Management Co, Security First Alarm

CEO President
04.1994 - 02.2001

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Christina Marie Ivanisko Leasing Consultant