Christina Donahue
Nashua,NH
Summary
I am highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Community Association Manager
Associa/Evergreen Management Group
Bedford, NH
12.2017 - Current
- Developed and implemented policies, procedures, and regulations for the community association.
- Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
- Assisted with the development of long-term planning to ensure that the community association's objectives were met.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Ensured compliance with all applicable laws and regulations governing the operation of a community association.
- Reviewed contracts submitted by vendors prior to approval by board members.
- Managed contractors hired to perform services such as landscaping or snow removal in common areas.
- Maintained contact with homeowners regarding their respective rights and obligations associated with living in a planned residential development.
- Investigated complaints from homeowners about violations of established rules or regulations.
- Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
- Advised board members on best practices when it comes to managing a successful Community Association.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
High School Diploma -
Laconia High School
Laconia, NH06-1991
Skills
Exceptional Communication Skills
Customer Relationship Management
Resident Complaint Resolution
Strategic Thinker
Vendor relationship development
Budget Planning
Board of directors advisement
Contractor supervision
Contract Negotiation
Repair Planning
Active Listening
Financial Reporting
Task Prioritization
References
References available upon request.
Timeline
Community Association Manager
Associa/Evergreen Management Group
12.2017 - Current
High School Diploma -
Laconia High School
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