Korin Umbay
Beaverton,OR
Summary
Community management professional with robust experience in overseeing residential and commercial associations. Skilled in conflict resolution, financial management, and property maintenance. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Known for exceptional customer service, effective communication, strategic planning, and fostering positive community relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Association Manager
Blue Mountain Community Management
Beaverton, OR
07.2025 - Current
- Successfully and solely manage multiple portfolios.
- Coordinating, attending, and conducting Board of Directors and Association meetings.
- Prepared and distributed meeting minutes and other documents for board members.
- Working with a client to oversee that adequate insurance coverage is placed and maintained.
- Conducting site visits and property inspections.
- Overseeing building and grounds maintenance, repairs and capital improvements, working closely with Construction Coordinators.
- Reviewing and enforcing governing documents.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Providing assistance to the Board, Site/ General/ Resident Manager and/ or Committees.
- Staying informed and ensured compliance of all applicable laws, regulations, and ordinances affecting client associations.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Enforced compliance with community regulations and guidelines, working side by side with Compliance Officers.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
Community Association Manager
Hawaiiana Management Company
Honolulu, HI
05.2024 - 05.2025
- Successfully and solely manage multiple portfolios.
- Coordinating, attending, and conducting Board of Directors and Association meetings.
- Prepared and distributed meeting minutes and other documents for board members.
- Working with a client to oversee that adequate insurance coverage is placed and maintained.
- Supporting and guiding Site/ General/ Resident Manager.
- Conducting site visits and property inspections.
- Overseeing building and grounds maintenance, repairs and capital improvements.
- Reviewing and enforcing governing documents.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Providing assistance to the Board, Site/ General/ Resident Manager and/ or Committees.
- Staying informed and ensured compliance of all applicable laws, regulations, and ordinances affecting client associations.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Enforced compliance with community regulations and guidelines.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
Leadership Administrative Assistant
Hickam Communities
Honolulu, HI
04.2022 - 05.2024
- Worked directly with Director of Property Management and Director of Operations in overseeing Military Housing on Hickam Air Force Base compiled of over 2,400 homes
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by Leadership
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Attend weekly team meetings and trainings
- Weekly and Monthly reports for the project
- Hype Squad Volunteer / Event Planning
- Mail Handling
- Data Entry
- Provided secretarial and office management support while building cooperative working relationships
Customer Care Specialist
Hickam Communities
Honolulu, HI
01.2022 - 08.2022
- Work directly with Director of Operations in overseeing Military Housing on Hickam Air Force Base compiled of over 2,400 homes
- Emergency/ Urgent Follow ups resolving escalated concerns
- Manage and Track Resident Feedback
- Single handedly obtained and maintained 100% in Survey Follow Ups every month
- Resident Displacements
- Spiff homes for community standards
- Maintaining great customer service with all residents
- Greeted visitors in a professional manner, responding to inquiries and directing them to the appropriate personnel
- Attend weekly team meetings and trainings
- Hype Squad Volunteer / Event Planning
- Data Entry
- Responded effectively to sensitive inquiries or complaints
Retail Sales (Self-Employed)
LuLaRoe LLC
Honolulu, HI
03.2018 - 12.2021
- Online and Live sales
- Pop up events and in-home shopping
- Website maintenance and upkeep
- Shipping/ label making
- Training seminars
- Inventory monitoring and ordering
- Games and Giveaways for my customers
- Maintain great customer service and satisfaction
- Built relationships with customers to increase likelihood of repeat business
- Self-Employed
- Independently run business
Education
High School Diploma -
Kaimuki High School
Honolulu, HI06.2003
Skills
- Yardi One Proficient
- Landlord Tenant Laws Experience
- Self-Motivated
- Technical Skills
- Expense Reporting
- Budget Planning and Preparation
- Community safety
- Community rules and regulations
- Multitasking Abilities
- Check Requests / Invoice Processing
- Meeting Planning and Conducting
- Calendar Management
- Microsoft Word / Excel
- Exceptional Customer Service
- Communication
- Organizational Skills
- Team Player
- Portfolio Management
- Data Entry
- Office Administration
- Property management
- Community operations
- Vendor relationship development
Certification
- Pre-Licensing Real Estate Course - Certificate of Completion, June 2023-2024
- Hawaii State / National Real Estate License, RS-87225
- Mental Health First Aid Certified, 2023-2026
- CALP Certified #2533913-7808
- Passed CALs M-100 Course
- CMCA Certified
- Lokahi Award Recipient
Timeline
Community Association Manager
Blue Mountain Community Management
07.2025 - Current
Community Association Manager
Hawaiiana Management Company
05.2024 - 05.2025
Leadership Administrative Assistant
Hickam Communities
04.2022 - 05.2024
Customer Care Specialist
Hickam Communities
01.2022 - 08.2022
Retail Sales (Self-Employed)
LuLaRoe LLC
03.2018 - 12.2021
High School Diploma -
Kaimuki High School