Victoria Robinson
Columbia,SC
Summary
Seasoned and CAM certified Community Association Manager with proven success supporting planned communities, homeowners and Board of Directors to foster seamless operations and overall satisfaction. Aiming to fulfill a role in which contract negotiation, community regulations knowledge, and board support will serve to enhance the team.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Community Association Manager
Cedar Management Group
Columbia, SC
11.2020 - 10.2024
- Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
- Assisted with the development of long-term planning to ensure that the community association's objectives were met.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Ensured compliance with all applicable laws and regulations governing the operation of a community association.
- Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
Community Association Manager
Southern Community Services
Columbia, SC
10.2016 - 11.2020
- Manage fourteen (14) Community HomeownAssociations and two business parks
- Maintain communication with community board of directors
- Schedule and prepare for regular board meetings
- Maintain communication with homeowners
- Respond to homeowner needs
- Prepare and present budgets to community boards following a proper meeting order
- Analyze monthly financial reports, create variance reports for the board of directors
- Create monthly management reports
- Contact and coordinate vendors for community maintenance and special projects
- Oversee daily operations of the HOA
- Attend regular meetings with the management firm
- Conduct community covenant enforcements
- Architectural Review Approvals and Denials
- Developed custom community websites and maintenance
Community Manager
Empirian Property Management
Columbia, SC
04.2009 - 04.2016
- Responsible for all aspects of on site management
- Successfully implemented a quarterly marketing plan to with a goal of bringing in 15% of all rental
- Proficient in in Yardi Accounting Software
- Exceed all financial expectations
- Keeping abreast of current market conditions to ensure maximizing income.
- Zero employee turnover rate
- Maintained 95% Occupancy
- Developed and implemented strategies to increase community engagement.
- Created content for social media platforms to engage the community.
- Monitored online conversations and provided constructive feedback.
- Organized online events and webinars to promote products and services.
Leasing Manager
Empirian Property Management
Columbia, SC
04.2007 - 04.2009
- Responsible for all aspects of on site management
- Successfully implemented a quarterly marketing plan to with a goal of bringing in 15% of all rentals
- Implemented a daily social media campaign using Facebook, Craigslist, Myspace
- Zero employee turnover rate
- Proficient in in Yardi Accounting Software
- Exceed all financial expectations
- Keeping abreast of current market conditions to insure maximizing income
- Zero employee turnover rate
- Maintained 95% Occupancy
- The Paddock Club Apartements
Property Manager
Intermark Management
Columbia, SC
02.2003 - 04.2007
- Responsible for all aspects of on site management
- Coordinated $500,000 renovation that involved primarily exterior curb appeal item to include, pool deck, roof, tennis court, Clubhouse Relocations to prepare community for sale while maintaining 95% occupancy and O associate turnover
- Proficient in FOCUS Accounting Software
- Exceed all financial expectations
- Supervised staff of 6
- Maintained 95% Occupancy
- The Keswick
Property Manager
Intermark Management
Columbia, SC
02.2001 - 02.2003
- Responsible for all aspect of on site management as listed below
- Set up Preferred Employer Programs w/top employers in geographical market and implemented a successful outside marketing plan to aide in maintaining high occupancy to compete with new competitors coming on line in the market every 6 months
- Proficient in RENTROLL Accounting Software
- Supervised staff of 6
- Maintained 98% Occupied
Assistant Property Manager
Intermark Management
Columbia, SC
05.2000 - 02.2001
- Responsible for all aspects of on site property management to include all duties relating to
- Leasing, accounting, resident relations and retention
- Posting payments, collections of current and bad debt, monthly accounting close out reporting
- Payroll submission and tracking
- Budget control tracking, issuing purchase orders and cutting checks
- Inspection of pre and post occupancy, assessing work needed as well as charge backs
- Scheduling of apartment turnover with staff and vendors to insure timely completion
- The Ashton @ Longcreek Apts
Assistant Manager to Community Manager
RAM Partners, LLC
Columbia, SC
- 80% Occupied when promoted to Manager
- Within 90 Days increased occupancy to 99% including a fire building of 24 units previously down
- Successfully developed and implemented a Marketing Plan with a goal of bringing in approximately 25% of all rentals
- Responsible for developing ideas and preparing inexpensive gifts to leave during marketing calls that will leave a positive lasting impression
- Currently make 5-10 marketing calls per week
- Established relationships with the Personnel Directors of the top 15 employers in the area
- Responsible for maintaining continual contact through monthly visits
- Established marketing materials to promote Polo Commons to these businesses as well as military bases, hospitals, area grocery stores, restaurants, retail stores, etc
- Assisted in negotiating Preferred Employer Programs with the Major Employers
- Developed and implemented systems for setting up corporate apartments and billing
- Keeping abreast of current market conditions to include performing market surveys to insure maximizing income
- Responsible for all aspects of on site property management to include all duties relating to leasing, accounting, resident relations and retention
- Currently average 48% Closing Ratio
- Proficient in AMSI & MRI (on site accounting software)
- Polo Commons Apts
- Polo Commons, Paces Brook
Columbia, South Carolina
- Responsible for all aspects of leasing apartments to include showing, closing, preparing move in paperwork, setting up utilities, freshening up apartments for Move In
- Average Closing Ratio 45%
- Responsible for insuring all internet leads are responded to within 1 hour
- Review and make changes to all advertising to include both print and internet ads
- Responsible for handling resident issues to include complaints, service requests as well as resident social events
- Learned and complied with all aspects relating to Tax Credit Properties to include working directly with SC State case workers, properly qualifying applicants and preparing paperwork
Skills
- Yardi Accounting Software
- MRI Accounting Software
- Vantaca Accounting Software
- Smartwebs Inspection Software
- M-100
- CAM Certification
Certification
- RAM Partners Gold Card Recipient 3 times.
- CAM Certified with CAI
- Instrumental in winning 2004 First Quarter Smartest Operating Property for the Grayco Portfolio as well as staying in the top 3 performing communities for all of 2004.
- Licensed South Carolina Property Manager License
References
Ashley Kearnes, Area Manager, Cedar Management Group, (803) 834-6646
Leah Napper, Regional Training Director, Grayco Properties (803) 319-5595
Randy Haughn, Asset Manager, Grayco Properties (804) 338-5205
Timeline
Community Association Manager
Cedar Management Group
11.2020 - 10.2024
Community Association Manager
Southern Community Services
10.2016 - 11.2020
Community Manager
Empirian Property Management
04.2009 - 04.2016
Leasing Manager
Empirian Property Management
04.2007 - 04.2009
Property Manager
Intermark Management
02.2003 - 04.2007
Property Manager
Intermark Management
02.2001 - 02.2003
Assistant Property Manager
Intermark Management
05.2000 - 02.2001
Assistant Manager to Community Manager
RAM Partners, LLC
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