Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Keila Crespo

Clermont,FL

Summary

As an award-winning Community Management Representative, I bring a strong blend of attention to detail, excellent communication skills, and a passion for fostering positive relationships. Bilingual and highly adaptable, I excel in navigating fast-paced environments, consistently delivering exceptional service and support. I am a self-starter who thrives in face paced settings, taking initiative and contributing to team success. With a keen eye for detail and a dedication to excellence and accuracy, I am committed to creating engaging experiences that drive customer satisfaction.

Overview

13
13
years of professional experience

Work History

Community Association Manager

Beacon Community Management
01.2024 - 03.2025
  • Enhanced communication between homeowners and board members through regular meetings and detailed reports.
  • Managed budget ensuring financial stability and proper allocation of funds.
  • Enforced compliance with community regulations and guidelines.
  • Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
  • Assisted boards in updating governing documents to reflect current industry standards and legal requirements.

Assistant Community Manager

Epoch Residential
02.2020 - 07.2024
  • Inspected units before and after tenant moves to determine charges and/or readiness for new tenants.
  • Received and processed resident payments and managed delinquent accounts consistently achieving under 1% delinquency.
  • Supported property manager by preparing monthly reports that tracked renewals, rent collection, and budget performance.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Developed and implemented training programs for staff.
  • Processed incoming invoices
  • Managed office needs by aiding in ordering materials such as office supplies and coffee bar items.
  • Completed community compliance and sent out notices including but not limited to 7 day and landlord warnings, etc.
  • Oversaw leasing team in marketing initiatives, leasing goals, community relations, and lease executions

Leasing Manager

Epoch Residential
03.2016 - 02.2020
    • Collected, completed, and processed lease applications.
    • Built strong relationships with residents through exceptional customer service, resulting in increased lease renewals.
    • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
    • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
    • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
    • Created, coordinated, and engaged in marketing campaigns.
    • Spearheaded community engagement initiatives, fostering positive living environment and boosting tenant retention. (Fall Festivals, Resident Appreciation Week, Holiday Events, and Renewal Events)
    • Assisted with development of new community, securing 55 leases in 5 months prior to opening.
    • Maintained closing ratio of 57.5%

Leasing Consultant

Bell Partners
12.2011 - 03.2016
    • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
    • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
    • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
    • Conducted thorough market research to stay informed of current trends and competitor offerings.
    • Achieved $2 million dollars in rentals

Education

High School Diploma -

Poinciana High School
Poinciana, FL

Skills

  • Budget management
  • Occupancy tracking
  • Lease administration
  • Customer service
  • Vendor management
  • Regulatory compliance
  • Staff training
  • Conflict resolution
  • Deposit accounting
  • Schedule planning
  • CRM software, One Site, Yardi, Rent Grow, Rent Cafe, Corelogic, Safe Rent, Entrada
  • Proficient in Word, Excel, Powerpoint, Canva and other various programs

Accomplishments

  • AAGO's Leasing Manager of the Year 2017 & 2018
  • AAGO's Community of the Year 2017 & 2018
  • AAGO's Lease Up Community of the Year 2017

Languages

Spanish
Native or Bilingual

Timeline

Community Association Manager

Beacon Community Management
01.2024 - 03.2025

Assistant Community Manager

Epoch Residential
02.2020 - 07.2024

Leasing Manager

Epoch Residential
03.2016 - 02.2020

Leasing Consultant

Bell Partners
12.2011 - 03.2016

High School Diploma -

Poinciana High School

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Keila Crespo