Keila Crespo
Clermont,FL
Summary
Experienced assistant community manager with a proven track record of success in property management. Adept at improving tenant satisfaction and maximizing occupancy rates. Fluent in multiple languages and skilled in database management and social media. Demonstrates exceptional abilities in planning, employee training, and effective communication. Committed to cultivating strong community relationships and achieving revenue growth through strategic coordination and innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Association Manager
Beacon Community Management
07.2024 - Current
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Enforced compliance with community regulations and guidelines.
- Developed annual operating budgets and forecasts.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Assistant Property Manager
Epoch Residential - The Oaks Complexes
02.2020 - 07.2024
- Coordinated tenant move-ins, renewals, and maintenance requests for residential properties.
- Conducted property inspections and addressed any violations to ensure compliance with regulations.
- Provided exceptional customer service to tenants, resolving issues and inquiries in a timely manner.
- Streamlined property management processes, reducing tenant turnover and increasing occupancy rates.
- Fostered strong relationships with residents and maintenance teams, ensuring prompt resolution of issues—coordinated seamless move-in/move-out processes, enhancing tenant satisfaction.
- Meticulously maintained property records and financial reports, ensuring compliance with regulations. Conducted regular property inspections, identifying and addressing maintenance needs proactively.
- Optimized tenant retention strategies, boosting occupancy rates and enhancing property revenue. Implemented cost-effective solutions for significant budget improvements.
Leasing Manager
Epoch Residential
03.2016 - 02.2020
- Assisted development of new community. Maintained a closing ratio of 57.5%
- Secured 55 leases in prior to model · home being opened.
- Collaborated with marketing team to develop and implement effective leasing strategies.
- Provided excellent customer service to residents, addressing all inquiries and concerns promptly.
- Utilized Yardi software to track lease renewals, maintenance requests, and financial data accurately.
- Led leasing operations, driving occupancy rates and revenue growth. Implemented innovative marketing strategies, resulting in a substantial increase in qualified leads.
Leasing Consultant
Bell Partners Inc. - Alta Corners Apartments
12.2011 - 09.2015
- Successfully leased units to prospective tenants, meeting monthly occupancy goals.
- Provided excellent customer service, addressing resident concerns in a timely manner.
- Conducted property tours, highlighting key features and amenities to potential renters.
- Assisted with lease preparation and move-in/move-out processes ensuring smooth transactions.
Education
HIGH SCHOOL DIPLOMA -
Poinciana High School
Skills
- Customer service-oriented
- Community Association Support
- Community restrictions enforcement
- Social Media Knowledge
- Employee Training and Development
- Electronic Filing and Data
- Professional Phone Etiquette
- Database Management
- Accurate and Detailed
- Excellent Planner and Coordinator
- Time Management
- Bi-Lingual (Spanish)
Accomplishments
• Leasing Manager of the Year 2017
• Community of the Year 2017
• Lease up Community of the Year 2017
• Leasing Manager of the Year 2018
• Community of the Year 2018
Personal Information
Title: Assistant Community Manager
Awards
- Leasing Manager of the Year 2017
- Community of the Year 2017
- Lease up Community of the Year 2017
- Leasing Manager of the Year 2018
- Community of the Year 2018
Systems
- Microsoft: Word, Excel, Adobe, Outlook, Power Point, Publisher, Poster My Wall
- Management Systems: Onesite, CRM, Yardi, Rent Path, Rent Café, Entrada, Core Logic, Safe Rent
Certification
- LCAM
Languages
Spanish
Native or Bilingual
Software
Microsoft: Word, Excel, Adobe, Outlook, Power Point, Publisher, Poster My Wall, Canva Management Systems: Onesite, CRM, Yardi, Rent Path, Rent Café, Entrada, Core Logic, Safe Rent, VMS
Timeline
Community Association Manager
Beacon Community Management
07.2024 - Current
Assistant Property Manager
Epoch Residential - The Oaks Complexes
02.2020 - 07.2024
Leasing Manager
Epoch Residential
03.2016 - 02.2020
Leasing Consultant
Bell Partners Inc. - Alta Corners Apartments
12.2011 - 09.2015
- LCAM
HIGH SCHOOL DIPLOMA -
Poinciana High School
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