ROXANA RIZZONE
North Bethesda,MD
Summary
Resourceful Community Association Manager enthusiastically pursuing a Community Association Manager role to help facilitate a condominium mission and values. Highly skill in resolving resident grievances and enforcing community rules and guidance to foster a peaceful community and member satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Community Association Manager
Gates Hudson Community Management Rebranded to Keymont Community Management
1225 13th St. North West Washington DC
09.2025 - 12.2025
- Conducts all business by the Association’s governing documents and GHCM’s established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws pertaining to housing.
- Deal with resident concerns and requests on time to ensure resident satisfaction with management.
- Responsible for processing, approving, and submitting all invoices to the Corporate Office for payment on a weekly basis.
Community Association Manager
Gates Hudson Community Management
Washington, DC
09.2022 - 12.2025
- Ensure routine expenditures are consistent with the property’s owner-approved budget. Control purchases and utilize the approved vendor lists.
- 1225 Lofts Condominium
Assistant General Manager
Gates Hudson Community Management
Washington, DC
11.2021 - 08.2022
- Responsible for assisting the Building Manager with the on-site general administration and physical operations of the community.
- Performed periodic site visits and conducted property inspections.
- Assisted with financial questions and owner’s portal.
- Sumner Village, Bethesda, MD
Community Association Manager
Comsource Management-Fairway Condominium
Silver Spring, MD
09.2021 - 11.2021
- Assisted Portfolio Manager. Provided support to the Board of Directors, Property Manager, homeowners, and residents with the Association’s Governing Documents, Rules, and Regulations. Arranged documentation needed for the Board meetings. Assisted residents with translations.
- Ordered supplies. Wrote letters and emails. On-call for after-hour emergencies.
- Attended to contractors and inspected allrepairs within the community.
- Conducted Move-in/Move-Out Orientation meetings.
- Evaluated proposal and quotations. Created and coded invoices.
Community Association Manager
Comsource Management -Grosvenor Park IV Condominiums
North Bethesda, MD
06.2006 - 04.2021
- Accepted and reviewed the resident’s complaints. Conducted property inspections and ensured compliance with the Association’s Rules and Regulations. Assist with the daily operations of 217 units.
- Supervised, trained, scheduled, and evaluated staff performance. Provided support to the Board of Directors, Property Manager, homeowners, and residents with the Association’s Governing Documents, Rules, and Regulations. Arranged documentation needed for the Board meetings.
- Ordered supplies. Wrote letters and emails. On-call for after-hour emergencies.
- Attended to contractors and inspected all within the community repairs
- Conducted Move-in/Move-Out Orientation meetings.
- Evaluated proposal and quotations. Created and coded invoices.
Concierge for the Historic Landmark
Metropolitan Club of Washington
Washington DC
08.2019 - 03.2020
- Greeted distinguished members from around the world.
- Assisted members and guests with making rooms, amenities, events, and restaurant reservations.
- (Part-time)
Front Desk Concierge
James Place Condominiums
Washington DC
08.2012 - 09.2013
- Greeted residents. Created work orders. Complied with policies and procedures.
- (Part-time)
Resident Relations
TenTenOne Grosvenor Park Condominiums
North Bethesda, MD
12.2004 - 11.2011
- Assisted the property manager with the building conversion and renovation into condominiums
- Distributed all the lease requests and processed the applications.
- Wrote letters and memos; when was necessary, translated communication from English to Spanish.
- Inspected all the maintenance works of the 404 units.
Leasing Consultant
Grosvenor House
North Bethesda
03.2003 - 12.2004
- Apartment tours to prospective residents. Leased and processed applications. Performed Move-In-Move- out orientations. Inspected the property and vacant units. Worked with the leasing team to achieve a high occupancy.
- Building Conversion
Education
English for Academic Purposes
Montgomery College
Rockville, MarylandComputer Courses
NOVA - Northern Virginia Community College
Diploma de Perito Mercantil - undefined
Abraham Lincoln
Buenos Aires, ArgentinaDiploma of Commercial Expert - undefined
Abraham Lincoln High School
Skills
- Solution -focused expert, motivated with professional experience in Residential Property Management and Condominiums Relevant experience handling sensitive and confidential records Demonstrated history of managing resident issues through to resolution promptly
- Poised and competent with the ability to handle a fast-paced environment with a positive, enthusiastic, and friendly approach
- Strengths include:
- Superb Customer Service and Problem Solving
- Perform Property Inspections Detail-oriented Staff supervision
- Move-in/Move-out orientation procedures
- Supervision and implementation of the Association Rules and Regulations
- Communicates with Homeowners, Senior Property Manager, and Board of Directors
- Provides Maintenance and Onsite Manager Reports and assists at Board of Directors Meetings
- Accounting: create invoices, receive fees, and pay vendors' invoices accordingly
- Proficient in Microsoft Word, Excel, Rent Roll, DSI Elite, BuildingLink, Sourcelink, Vantaca, and Strongroom
- Experienced in Building Conversion and Renovation into Condominiums
- Service contract negotiation
- Vendor relationship development
- Community operations
Accomplishments
- Guest speaker at the Montgomery County, Maryland (2020 event). Department of Environmental Protection Division of Solid Waste Services.
- Waste reduction and recycling Section Multi-Family Property-Grosvenor Park IV (2019). Awarded by Montgomery County-Outstanding Efforts in Recycling.
- Property Manager of the Year (2017). Awarded by Montgomery County, Maryland. Department of Environmental Protection Division of Solid Waste Services.
Affiliations
CICA
Certification
- Community Association Institute (Certificate).M-100.
- The Essentials of Community Association Manager.
- Weichert Real Estate School (Certificate).
- Fair Housing, Sales and Marketing Training (Certificate)
Languages
English
Professional Working
Spanish
Native or Bilingual
Italian
Native or Bilingual
Interests
Art, Travel, History, Human Psychology, Self Development, Sociology, Environmental Conservation
Timeline
Community Association Manager
Gates Hudson Community Management Rebranded to Keymont Community Management
09.2025 - 12.2025
Community Association Manager
Gates Hudson Community Management
09.2022 - 12.2025
Assistant General Manager
Gates Hudson Community Management
11.2021 - 08.2022
Community Association Manager
Comsource Management-Fairway Condominium
09.2021 - 11.2021
Concierge for the Historic Landmark
Metropolitan Club of Washington
08.2019 - 03.2020
Front Desk Concierge
James Place Condominiums
08.2012 - 09.2013
Community Association Manager
Comsource Management -Grosvenor Park IV Condominiums
06.2006 - 04.2021
Resident Relations
TenTenOne Grosvenor Park Condominiums
12.2004 - 11.2011
Leasing Consultant
Grosvenor House
03.2003 - 12.2004
Computer Courses
NOVA - Northern Virginia Community College
Diploma de Perito Mercantil - undefined
Abraham Lincoln
Diploma of Commercial Expert - undefined
Abraham Lincoln High School
English for Academic Purposes
Montgomery College