Christina Bottorff
Summary
Knowledgeable stocker with strong background in managing overnight operations, ensuring smooth workflow, and meeting targets. Proven ability to handle high-pressure situations and resolve conflicts efficiently. Demonstrated skills in team leadership and operational efficiency.
Overview
11
11
years of professional experience
Work History
Overnight Manager: Academy Trainer
Walmart
01.2024 - Current
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Trained and mentored new and existing staff to achieve best practices.
Help Desk, Customer Service Representative
Everise
02.2022 - 05.2022
- Utilized different software applications to accomplish daily tasks: Workday, Microsoft Office Suite, Adobe Connect, AnyDesk, Salesforce, iOS
- Answered incoming calls, chats and emails to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information for customer inquiries
- Ensured service request tickets contained updated customer information, accurate problem statement and steps to resolution; adhered to company escalation policy when required
- Provide technical support for Windows and Mac operating systems and application issues.
Packer
Frito Lay
08.2020 - 02.2022
- Maintained department inventory and cleanliness to ensure necessary items are available for consistent production
- Troubleshoot and resolved maintenance issues with manufacturing equipment for continuous production
Overnight Stocker
Walmart
09.2018 - 03.2020
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted with floor moves, inventory, merchandising, pricing, display maintenance and housekeeping
Sales Associate/Warehouse Worker
Furniture Row
11.2017 - 08.2018
- Manager in training versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting and warehouse operations
- Practiced in customer relations, sales, inventory control and product ordering, and product delivery
Server
The Brick Bar and Grill
03.2017 - 10.2017
- Maintained serving standards and followed all regulations while performing front and back of house duties
- Assisted manager in daily operations in dealing with customer complaints, creating alternative solutions, cash handling, inventory, ordering and kitchen duties
Operations Associate
Belk
08.2016 - 03.2017
- Assisted with unloading of truck freight and processed, sorted and stocked merchandise
- Assisted manager in daily duties, floor moves and inventory counts
Sales Associate
Target
11.2014 - 05.2016
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control and processing transactions
Replenishment Associate
Michael's Arts and Crafts
11.2013 - 06.2014
- Stocked and replenished sales floor daily and managed cash registers and issued receipts, refunds, credits, or change to customers
- Assisted with inventory management and worked in receiving and unloading trucks and freight and organization of the back room
Education
Associate of Science - General Education/Sciences
Calhoun Community College
01.2016
High School Diploma -
Notre Dame High School
05.2009
Skills
- Quick learner
- Strong communication skills
- Written, verbal, and math skills
- Ability to work under pressure
- Time management
- Self-motivation and teamwork
- Adaptability
- Detail Oriented
- Proficient with Microsoft Office Suite
- Computer and Printer troubleshooting
- Customer service
- Warehouse organization
- Inventory monitoring
- Visual merchandising
Timeline
Overnight Manager: Academy Trainer
Walmart
01.2024 - Current
Help Desk, Customer Service Representative
Everise
02.2022 - 05.2022
Packer
Frito Lay
08.2020 - 02.2022
Overnight Stocker
Walmart
09.2018 - 03.2020
Sales Associate/Warehouse Worker
Furniture Row
11.2017 - 08.2018
Server
The Brick Bar and Grill
03.2017 - 10.2017
Operations Associate
Belk
08.2016 - 03.2017
Sales Associate
Target
11.2014 - 05.2016
Replenishment Associate
Michael's Arts and Crafts
11.2013 - 06.2014
High School Diploma -
Notre Dame High School
Associate of Science - General Education/Sciences
Calhoun Community College
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