Christine A. Dugan
Charlotte
Summary
Motivated cashier and stocker with over 11 years of experience in Retail. Accomplished various tasks including POS software and customer service, maintaining sales floor and inventory management. Adept at multitasking to achieve individual and team goals. Committed to quality and excellence. Strategic and forward-thinking leader with initiative-taking and tactical mindset.
Overview
13
13
years of professional experience
Work History
Stock/ Logistics Associate
Nordstrom Rack
09.2023 - 01.2025
- Receive freight, unload/unpack average of 167 cartons daily
- Verified documentation and condition of freight to assure quality standards were achieved.
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes
- Deliver newly arrived merchandise to selling departments
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Counted all physical inventory and generated department audit reports.
Sales Floor Associate
Nordstrom
10.2013 - 10.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Achieved Customer Service Allstar Award
- Supported visual merchandising standards, clearly labeling items, and arranging according to size or color. Helping to create inviting store atmosphere.
- Improved store cleanliness and organization
- Assisted in inventory management, ensuring product availability and timely restocking.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Cashier/ sales floor
Nordstrom Rack
10.2013 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Assist customers with purchases, returns, refunds and resolving transaction issues through a seamless and friendly experience
- Demonstrate expertise in all technologies used in a store environment
- Inspire trust, teamwork, and positive team relationships
- Defuse customer situations and provide resolution in timely and effective manner
- Ensure security and privacy of customer information through education, compliance, and resolution of issues
- Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards
Data Intake Specialist
Lash Group
10.2012 - 01.2013
- Contract position
- Verified data files prior to entry to maintain high data accuracy.
Medical Administration Internship
Family Medical Center
01.2012 - 03.2012
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Associate of Applied Science - Health Science: Medical Administration
ECPI University
Charlotte, NC05.2012
Skills
- Customer Service Excellence
- Quick learner
- Active Listening
- Work Ethic and Integrity
- Results-driven
- Inventory Management/Audits
- Warehouse operations
- Pallet jack operation
- Point Of Sale Expertise
- Cash Handling
- Strong organization skills
- Store layout optimization
- Product Knowledge
- Shelf stocking
- Loss prevention awareness
Timeline
Stock/ Logistics Associate
Nordstrom Rack
09.2023 - 01.2025
Sales Floor Associate
Nordstrom
10.2013 - 10.2023
Cashier/ sales floor
Nordstrom Rack
10.2013 - 09.2023
Data Intake Specialist
Lash Group
10.2012 - 01.2013
Medical Administration Internship
Family Medical Center
01.2012 - 03.2012
Associate of Applied Science - Health Science: Medical Administration
ECPI University
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