Christine A. Fox Sorg
St Mary’s,USA
Summary
Dedicated professional with strong customer service skills and a proven ability to manage time effectively. Experienced in coordinating invoicing and billing activities, ensuring accuracy and efficiency. Committed to personal growth while contributing to team success in a dynamic work environment.
Overview
29
29
years of professional experience
Work History
Office Assistant
Aftershock Power Sports
01.2021 - 01.2025
- Customer Service Functions
- Handled customer care calls, addressed concerns, and provided solutions to enhance client experience.
- Responded to incoming customer calls, delivering assistance and information to enhance customer satisfaction.
- Processed orders and billing for parts, ensuring accurate transactions and timely service.
- Accounting and Banking Functions
Administrative Assistant
City of St. Mary’s
01.2016 - 01.2021
- Provided customer service support to address inquiries and resolve issues
- Handled and advised on city permits and financial transactions
- Collection of Delinquent Customer Accounts, Processing of Late Fees, Certified Letters, and Property Postings
- Handled final bills, industrial readings, and late fees.
- Entered and maintained accurate data for sewer billing.
- Entering of all Direct Pay Customers and E-mail Billing Customers
CSR/Bank Teller
Northwest Bank Plaza Office
01.2010 - 01.2013
- Executed teller tasks, managing cash and processing customer transactions efficiently.
- Assisted clients with account inquiries and transactions, fostering positive customer relationships.
- Opening and Closing Security Procedures
- Completed online training to enhance banking knowledge and earned certifications to validate expertise.
Customer Service and Sales
Metco Industries Inc.
St Mary’s, Pa
07.2004 - 02.2009
- Managed customer accounts to ensure satisfaction and retention
- Visited customers to capture insights and launch new business opportunities
- Executed order entry, submitted Nafta documents, managed office supplies, maintained customer website, ensured quality control, and organized filing
Office Administration/Accounting Clerk
Stoltz of St Mary’s Inc.
St Mary’s, Pa
08.2001 - 07.2004
- Accounts payable and receivable
- Processed cash deposits with precision to ensure accurate financial reporting
- Processed title documents, managed bank contracts, and maintained vehicle inventory for accurate record-keeping
- Updated and maintained computer database for parts and services to support operational efficiency
- Organized and filed documents daily in the filing system
CSR/Assistant Head Bank Teller
County National Bank Bi-Lo Plaza Office
St Mary’s, Pa
01.1996 - 01.2000
- Executed teller window functions, selling products, opening/closing accounts, processing loan applications, and balancing drawer and mac machine daily.
- Conducted training sessions for new employees to ensure they understood company policies and procedures.
- Compiled and submitted month and year-end reports to ensure accurate financial tracking.
- Followed security procedures for opening and closing operations to maintain a secure banking environment.
Education
Notary Exam -
01.2019
On-Line Banking Courses and Certification of Training -
01.2013
E-mail Banking Training -
01.2000
Principles in Banking -
01.1998
Customer Loyalty Sales and Service Training -
01.1997
Legal Secretarial Program -
Jamestown Business College
Jamestown NY01.1988
Graduate -
Cameron County High School
Emporium PA01.1987
Skills
- Customer service
- Client relationship management
- Order processing
- Invoice management
- Data entry
- Financial reporting
References
References are available on request.
Timeline
Office Assistant
Aftershock Power Sports
01.2021 - 01.2025
Administrative Assistant
City of St. Mary’s
01.2016 - 01.2021
CSR/Bank Teller
Northwest Bank Plaza Office
01.2010 - 01.2013
Customer Service and Sales
Metco Industries Inc.
07.2004 - 02.2009
Office Administration/Accounting Clerk
Stoltz of St Mary’s Inc.
08.2001 - 07.2004
CSR/Assistant Head Bank Teller
County National Bank Bi-Lo Plaza Office
01.1996 - 01.2000
Notary Exam -
On-Line Banking Courses and Certification of Training -
E-mail Banking Training -
Principles in Banking -
Customer Loyalty Sales and Service Training -
Legal Secretarial Program -
Jamestown Business College
Graduate -
Cameron County High School