Christine A Lamp

Managed high-volume collections, ensuring timely communication with clients regarding outstanding balances.

• Analyzed customer accounts to identify patterns and implement tailored collection strategies.
• Resolved disputes efficiently, maintaining strong relationships with clients
• Collaborated with cross-functional teams to resolve complex account issues
• Generated detailed reports on collection activities, providing insights for strategic decision-making and forecasting trends
• Managed and drastically reduced delinquency for all specialty accounts - High dollar clients
• Coordinated with sales and Operations teams to address underlying issues leading to non-payment.
• Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.

• Auditor
• Correction of virtual and physical issues with inventory
• Collaborated with cross-functional teams to enhance fulfillment processes and improve operational efficiency.
• Conducted regular audits of inventory systems to ensure compliance with accuracy standards and operational guidelines.
• Monitored inventory accuracy and movement using manual or computerized inventory systems.
• Supported management in capacity planning by providing accurate inventory level updates

• Skip tracing - Recovery
• Client services
• Sales - Assisted owner with recovery of lost clients
• Managed collections process, ensuring timely follow-up on outstanding accounts.

• Collections
• Skip tracing

• Collections
• 2nd Voice/Closer

• Collections
• Skip tracing
• Recommendation for litigation
• Designated role for more challenging clients
• Resolution of customer and client complaints.

• Military collections/Recovery
• Training of new associates

• Collections
• Skiptracing
• Litigation determinations
• 2nd Voice/Closer

• Collections
• Monitoring checking accounts for seizure

• Interviewed potential customers
• Collections
• Repossessions
• Underwriting
• Cash management
• Audits of various departments within CNAC

• Managed a team of 18 associates
• Client liaison
• Litigation determinations
• Monitored and maintained on-going lawsuits

• Collections
• Customer complaints
• Serviced legal referrals

• Managed staff of 5 full time and 2 part time associates
• Network leads
• Title work
• Underwriting
• Cash Management
• Foreclosures