CHRISTINE ALMONTE
Bethel,CT
Summary
Results-oriented Operations Manager experienced in reconditioning and financial operations. Enhanced workflow efficiency and customer satisfaction through effective team leadership and compliance with industry standards. Committed to delivering exceptional service and supporting organizational growth through strong time management and organizational skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Closets by Design
Bethel, CT
02.2026 - Current
- Coordinated client communications and scheduled design consultation appointments to ensure smooth project workflow.
- Responded to customer inquiries through phone, email, and in-person interactions.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed incoming phone calls to assist clients and address their needs. and directed callers to appropriate department or employee.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Collaborated with team members to streamline administrative processes and workflows.
- Maintained organized filing systems for project documentation and client records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Answered questions from customers regarding products and services offered by the company.
Reconditioning Director
Danbury Auto Group
Danbury, USA
07.2016 - 12.2025
- Manage recon sheet updates to support accurate and efficient reconditioning operations.
- Manage the opening and closing od repair orders (RO's) efficiently.
- Supervise the reconditioning process of used cars, ensuring all vehicles met quality standards.
- Monitor and manage the progress of used cars undergoing reconditioning.
- Track the status of used cars undergoing reconditioning to maintain workflow efficiency.
- Ensure completion of all certified used vehicle recalls and RRT's.
- Ensure every used car was thoroughly reconditioned and retail ready.
- Coordinate with vendors to perform maintenance on used vehicle inventory.
- Manage vendor relationships, ensuring compliance with company standards and achieving cost-effective procurement.
- Oversee pre-delivery inspections (PDI) to ensure vehicles met quality standards.
- Monitor and document used cars requiring emissions testing.
- Monitored wholesale vehicle status to ensure timely updates.
- Manage the inventory and tracking of wholesale vehicles.
- Revise the wholesale sheet to provide accurate and timely inventory information.
- Work alongside the used car manager to ensure efficient handling of shop inventory.
- Manage the grounding process for lease returns, ensuring compliance with the dealership standards.
- Update the new car inventory board to ensure accurate tracking of available vehicles.
- Manage Certified Pre-owned (CPO) folders to ensure accurate and organized documentation.
- Maintained detailed records of all repair work performed on each vehicle, including parts used and labor costs incurred.
Bank Teller Supervisor
Union Savings Bank
Danbury, USA
10.2007 - 06.2016
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Managed branch operations, ensuring all customer transactions were accurate and compliant with regulatory standards.
- Counted cash drawers daily to ensure accuracy and prevent discrepancies. and made bank deposits.
- Supervised floor personnel and branch operations by assigning tasks, resolving issues, and assisting with complex problems.
- Developed and implemented training programs to elevate staff performance.
- Managed the end-to-end interview and hiring process, enhancing team efficiency and performance.
- Counted cash drawers and made bank deposits.
- Conducted regular audits of teller drawers to verify accuracy of cash balances.
- Approved transactions within authorized limits, effectively minimizing risk of loss.
- Maintain strict adherence to branch security policies and procedures.
- Monitored and addressed any fraudulent items under investigation.
- Handled customer inquiries promptly via phone or email.
- Reviewed branch operation reports, audit reports and branch operational reviews.
- Assisted the branch manager in identifying and rectifying operational expectations.
- Managed the end-to-end interview and hiring process, enhancing team efficiency and performance.
- Performed regular evaluations to maintain adherence to branch policies.
- Provided feedback on employee performance reviews in order to improve job performance standards across the team.
- Ordered cash supply to regularly keep register fully stocked for bank needs.
- Ordered cash supply regularly to ensure teller registers were fully stocked. to regularly keep register fully stocked for bank needs.
Education
Danbury High
Danbury , CTSkills
- Customer service
- Organizational skills
- Task prioritization
- Time management
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Leadership skills
- Reliability
- Positive attitude
- Appointment scheduling
Timeline
Administrative Assistant
Closets by Design
02.2026 - Current
Reconditioning Director
Danbury Auto Group
07.2016 - 12.2025
Bank Teller Supervisor
Union Savings Bank
10.2007 - 06.2016
Danbury High