CHRISTINE A. MCFADZEN
Sheboygan,WI
Summary
Valued for ability to see issues from unique customer perspectives and respected for generating breakthrough ideas and measurable results that align with the company's goals.
Overview
13
13
years of professional experience
Work History
SECURITY RENEWALS SPECIALIST
Cisco Systems
Rochester, NY
12.2021 - 11.2025
- Managed and executed end-to-end renewal process for cybersecurity products in federal, commercial and small business
- Maintained accurate forecasts on a rolling 120-day basis, focusing on minimizing renewal churn
- Served as a trusted advisor to clients on licensing, subscription terms, and renewal strategies to ensure compliance and satisfaction
- Utilized Salesforce and AI technologies to generate renewal quotes, track pipeline, and provide accurate forecasting for finance and sales leadership
- Developed cross-functional relationships by creating a strategic plan aligned with customers’ security goals
- Identified upselling opportunities through analysis of product usage trends and customer feedback
- Contracted through Emerge 360
CONSULTANT SaaS
Organize This! Consulting
Madison, WI
05.2018 - 12.2021
- Consulted on account management, sales strategies, marketing initiatives, customer service enhancements, and event planning to drive client engagement and satisfaction
REGIONAL BUSINESS DEVELOPMENT MANAGER
Health eFilings
Madison, WI
11.2016 - 11.2018
- Achieved sales volume and customer contact targets from targeted and new customer leads, enhancing customer engagement
- Met 100% of sales goal within the first year (1.8M) using both SPIN and Conceptual selling techniques
- Conducted educational meetings for C-level executives and team members, fostering strategic partnerships
- Hired, trained, and mentored sales staff
- Implemented SaaS healthcare technology solutions, streamlining client operations
ACCOUNT MANAGER
Oxford International
Madison, WI
01.2016 - 11.2016
- Cultivated relationships with partners and hiring managers to strategize workforce planning and recommend effective contingent staffing solutions
- Sustained relationships with internal and external clients to meet and exceed staffing goals
- Infrastructure and Security
INSIDE SALES AND MARKETING MANAGER
Idle Free Systems
Madison, WI
08.2012 - 11.2015
- Led inside sales and channel marketing for a start-up company that tripled revenue and achieved acquisition.
- Managed sales pipeline process, exceeding ROI goal
- Provided reporting to operations for production forecasting
- Coordinated marketing, advertising, and public relations including event planning both nationally and internationally
Education
Bachelor of Business Administration -
Silver Lake College
Wisconsin Women In Government Leadership Scholarship
Univ. of Wisconsin
Madison, WISkills
- Account management and sales
- SaaS and AI
- CRM databases and Salesforce
- Technical database analysis
- Artificial intelligence modeling
- ROI marketing analysis
- Presentation skills
- Time management
- Organizational skills
- Customer Service
Community Volunteer
- Northside Planning Council board member, Madison, WI
- FEED Kitchens, Coordinated community free meals serving over 200 guests
- National Historic Society, Madison, WI
- Dog rescue and foster organizations
- Member, Erie Hill Neighborhood Association, Sheboygan, WI
Highlights Of Professional Skills
- Over 10+ years of Account Management/Sales experience in SaaS and AI
- Experienced in CRM databases including 7+ years in Salesforce
- Coordinated essential components of CRM including technical database mining, artificial intelligent modeling technologies, and return on investment (ROI) marketing analysis
- Skilled in presenting to C level executives
- Highly effective time management and organizational skills
Timeline
SECURITY RENEWALS SPECIALIST
Cisco Systems
12.2021 - 11.2025
CONSULTANT SaaS
Organize This! Consulting
05.2018 - 12.2021
REGIONAL BUSINESS DEVELOPMENT MANAGER
Health eFilings
11.2016 - 11.2018
ACCOUNT MANAGER
Oxford International
01.2016 - 11.2016
INSIDE SALES AND MARKETING MANAGER
Idle Free Systems
08.2012 - 11.2015
Bachelor of Business Administration -
Silver Lake College
Wisconsin Women In Government Leadership Scholarship
Univ. of Wisconsin