Antonio Magadan
Minneapolis
Summary
SaaS Senior Renewals Specialist with over three years of experience managing accounts across local, state, federal, and international markets. Expertise in collaborating with sales teams, customer success, and legal departments to drive the renewal of complex federal government contracts. Recognized for exceptional communication, organizational skills, and client relationship management, bringing adaptability and consistency to every engagement. Proven ability to navigate complex negotiations, align with shifting business priorities, and ensure customer retention while significantly contributing to overall revenue growth.
Overview
3
3
years of professional experience
Work History
Senior Renewals Specialist
Granicus
04.2025 - Current
- Manage a quarterly renewal portfolio totaling $5–10M in ARR, consistently achieving $250K–$750K in uplift through strategic pricing negotiations.
- Own a territory of U.S. State and Federal accounts, as well as high-priority Local accounts spending over $150K annually with Granicus.
- Partner closely with leadership on complex, high-visibility acquisition and asset correction projects, ensuring accurate contract transitions from acquired companies while maintaining a positive customer experience.
- Collaborate with sales and account executives to navigate high-stakes negotiations and support retention growth across strategic portfolios.
- Mentor and train new hires, lead internal “open questions” sessions, and contribute to team-wide process improvements for renewal consistency.
Renewals Specialist
Granicus
08.2022 - 04.2025
- Managed a diverse portfolio across local, state, federal, and international markets, ensuring on-time renewals and strong client relationships.
- Negotiated contract renewals and uplift pricing to drive recurring revenue growth and support retention targets.
- Partnered cross-functionally with sales and customer success to align renewal strategies with broader business objectives.
- Played a key role in multiple company acquisition initiatives, managing asset correction projects and transitioning customers from legacy contracts to Granicus agreements while preserving a positive client experience.
- Recognized by leadership for exceptional communication, organization, and relationship management, leading to consistent client satisfaction and renewal success.
Education
Bachelor of Arts - Marketing
Augsburg University
Minneapolis, MN04-2022
Skills
- Strong communication, organization, and client relationship management skills
- Contract Renewal & Account Management (State, Federal, International and High-Value Local Accounts)
- SaaS Subscription Lifecycle & Retention Strategy
- Cross-Functional Collaboration with Sales, Customer Success, Legal, and Leadership
- Project Ownership for Acquisitions & Asset Correction Initiatives
- Salesforce Lightning Fluency – Leadership Reporting, KPI Tracking, and Pipeline Management
- Training, Mentorship, and Process Improvement
- Training and mentoring new hires; leading team-wide Q&A sessions
- Collaborating with sales/account executives on high-level projects
- Navigating complex negotiations and at-risk account management
Timeline
Senior Renewals Specialist
Granicus
04.2025 - Current
Renewals Specialist
Granicus
08.2022 - 04.2025
Bachelor of Arts - Marketing
Augsburg University