Maria Serena Rodriguez De Privitellio
Relocating To Kauai,HI
Summary
Operations and client focused professional with experience managing projects, coordinating teams and building strong client relationships across service, real estate and financial environments.
Strong sales and customer service background with proven ability to interdependently manage multiple priorities, solve problems in real time, and deliver high-quality customer experience.
Brings a proactive, ownership driven approach with strong communications, organizational and leading skills for high adaptability in fast paced evolving environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Renewals Account Manager
Veeam Software
Alpharetta, GA
06.2024 - Current
- Customer success and renewals in the LATAM territory, engaging customers early on the renewal year to create contact and discover any new needs, engaging the right teams to offer customer the best experience possible, managing any request or doubts to make sure the renewal process goes forward.
- Proactively identify risk and work closely to prevent churn. Coordinate engineers and sales teams to turn risk into success.
- Guide customers thru all their renewal process, in all their different types, being government or commercial accounts. Making sure they stay compliant with all the rules and requirements.
- Discover new opportunities for cross sell products asking questions to understand the customer’s environments and potential expansion. Working closely with my Sales counterparts to guide the leads into a sales.
- Year and Monthly Quotas. Forecasting every month to accurately strategize and reach revenue goals. Making sure to reach weekly KPI’s and staying compliant with company values.
- Advanced used of CRM Salesforce, as well as Microsoft 365 products.
- 2025 All Star award winner for consistency at demonstrating outstanding performance and embodying Veeam Excellence.
Project Manager
Wolf Air Care
Lawrenceville, Georgia
05.2022 - 01.2024
- Working as a PM in charge of doing the preliminary inspections and estimates at the site for the clients thru a direct relationship, making sure all their needs and wants where covered by knowledgeably explaining their situation and issues regarding their air ducts and hvac, and their relevant solutions. On top of the management aspect of the role, i was in charge of selling the services the company provides to solve these issues, giving them deals and closing the schedule for them to take place. Once the Project was assigned, i was able to quickly make a low detailed plan to complete it, and lead the employee for success, once the job was done, making sure the customer was happy and all their questions were answered.
- Coordinating team members to ensure tasks are completed in a timely manner.
- Visiting customer sites to keep projects on schedule while maintaining high quality.
- Providing leadership throughout the whole project while motivating the team.
- Communicating effectively with customers to satisfy their needs.
Real Estate Agent
Affiliated with Atlanta Communities Brokerage
US
01.2022 - 08.2022
- Worked as an independent contractor to help customers and investors find or sell a property.
- Worked on creating relationships and earning customers' trust to understand their needs.
- Worked with other Real Estate professionals on their contractual needs, helping them with the office work for their transactions.
Associate Banker
JPMorgan Chase
US
10.2020 - 11.2021
- Assisted customers with online banking inquiries including resetting passwords and troubleshooting log-in issues.
- Developed strong problem solving skills by resolving complex customer issues quickly and efficiently.
- Reconciled bank statements on a monthly basis ensuring accuracy of all transactions recorded.
- Participated in weekly meetings with team members discussing progress towards goals set by management.
- Answered incoming calls promptly to provide customer service support or route calls appropriately.
- Developed relationships with clients through regular communication to understand their financial needs and goals.
Sales Associate and Manager
Restyle Retail LLC
US
02.2019 - 07.2020
- Supported all sales team members to drive growth and development in the company.
- Trained and mentored sales team members and managed finances, inventory, and employees during mall hours.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Customer Service Associate
Scotia-bank/ Pronto!
Uruguay
07.2016 - 11.2016
- Worked as a cashier and customer service representative at the loan office.
- Handled sales for all loan and credit card services for the bank.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Pre-approved customer eligibility for bank loans and credit cards and managed the approval process.
Education
Real Estate Salesperson Course - Real Estate
Capitus Real Estate
Georgia01-2023
Collage of Law (Not Finished) - Law
Universidad de la Republica
Uruguay12-2016
High School Diploma - undefined
Zorrilla de San Martin
Uruguay12-2014
Skills
- Experience with managing projects from initiation to completion, adhering to scope, schedule, and budget constraints
- Operations Coordinator: Strong ability to coach, mentor, and motivate cross-functional teams
- Skilled in project planning, resource allocation, and quality assurance
- Certified in Agile methodologies, including Scrum and SPO (Scrum Product Owner)
- Client and Community Relations: Excellent communication, conflict resolution and interpersonal skills, with a focus on promoting positive relationships with stakeholders at all levels
- Property and Real Estate knowledge
- Conflict resolution
- Team Leadership and collaboration
- Time management &multitasking
- CRM & Client Tracking Systems
- Bilingual: English & Spanish
- Forecasting
- Ability to gather and analyze user feedback to drive product enhancements and feature prioritization
- Client engagement
Accomplishments
2025 All star award for consistently demonstrating outstanding performance and embodying Veeam Excellence.
Certification
Certified Scrum Master (CSM)
LinkedIn page
Serena Rodriguez de Privitellio
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Renewals Account Manager
Veeam Software
06.2024 - Current
Project Manager
Wolf Air Care
05.2022 - 01.2024
Real Estate Agent
Affiliated with Atlanta Communities Brokerage
01.2022 - 08.2022
Associate Banker
JPMorgan Chase
10.2020 - 11.2021
Sales Associate and Manager
Restyle Retail LLC
02.2019 - 07.2020
Customer Service Associate
Scotia-bank/ Pronto!
07.2016 - 11.2016
Collage of Law (Not Finished) - Law
Universidad de la Republica
High School Diploma - undefined
Zorrilla de San Martin
Real Estate Salesperson Course - Real Estate
Capitus Real Estate