Dynamic and results-driven operational specialist with over six years of experience optimizing systems, resolving complex legal and financial challenges, and driving operational excellence. Proven track record in improving tenant retention, mitigating risks, and streamlining workflows to enhance efficiency and compliance. Adept at collaborating across departments to deliver strategic solutions and drive organizational success. Seeking a leadership role in operations management or compliance where I can leverage my expertise to create measurable impact.
Hi, I’m
Latoria Sparkman
Arlington,TX
Summary
Overview
12
years of professional experience
1
Certification
Work History
Home Partners / Pathlight Property ManagementArlington, TX
Senior Renewals Specialist
08.2023 - Current
Job overview
- Spearheaded tenant retention initiatives, driving a 20% increase and generating $5.1 million in additional annual revenue
- Managed a high-demand portfolio of 500+ units, maintaining an 80% renewal rate and elevating resident satisfaction by 25%
- Ensured 100% compliance with Fair Housing laws through meticulous record-keeping for 1,000+ residents
- Reduced average issue resolution time from 48 hours to 1 hour by addressing complex tenant issues, including squatter claims and payment disputes
- Implemented a ticket queue system, cutting response times by 30% and enhancing operational efficiency
Ally Bank
Business Risk Management Analyst – Process Support
02.2021 - 01.2023
Job overview
- Led risk assessment projects, resolving 10+ inefficiencies and reducing error rates by 15%
- Standardized 25+ processes through updated procedural documentation, boosting adherence by 20%
- Facilitated 30+ cross-departmental meetings, streamlining workflows and reducing issue resolution times by 30%
- Aligned compliance standards across departments and vendors, achieving a 100% regulatory compliance rate
Ally Bank
Legal Operational Support Analyst
02.2016 - 02.2021
Job overview
- Managed 300+ accounts, collaborating with attorneys to achieve a 20% improvement in case resolution rates, demonstrating excellent communication skills and proficiency in collections processes
- Conducted audits of 15+ law firm processes annually, ensuring 100% compliance with legal standards
- Improved flagged account research protocols, increasing resolution accuracy by 25% and reducing disputes by 10%
- Developed a tracking system for legal case documentation, improving accessibility by 30%
- Mentored 10+ team members, enhancing compliance accuracy by 15%
Ally Bank
Collection Specialist
09.2015 - 02.2016
Job overview
- Negotiated resolutions for 200+ overdue accounts monthly, exceeding performance targets by 15%
- Earned top collector recognition for six consecutive months and was promoted to Legal Process Support
- Improved recovery rates by 20% through effective customer engagement strategies, achieving a 95% client satisfaction rate
AT&T MobilityFarmers Branch, TX
Customer Service/Management Relief
04.2013 - 09.2015
Job overview
- Delivered tailored customer service solutions and coached representatives to improve service quality
- Facilitated team calibration sessions and focus groups, enhancing team productivity by 15%
- Designed a customer improvement program, increasing positive customer experiences by 50%
Education
Center for Legal Studies
Paralegal Studies Certificate
10.2024
University Overview
Skills
- Process Improvement & Optimization
- Risk Management & Mitigation
- Cross-Functional Collaboration
- Legal & Regulatory Compliance
- Data-Driven Decision-Making
- Reporting & Analytics
- Vendor Coordination & Relationship Management
- Conflict Resolution
- Project Documentation & Tracking
- Legal CRM & Billing Software
- Lean Six Sigma
- Workflow Analysis
- Problem Solving
- Compliance Management
- CRM Systems: Salesforce
- CRM Systems: HubSpot
- Software Proficiency: Asana
- Software Proficiency: Jira
- Software Proficiency: Microsoft Office Suite
Certification
- Atlassian Agile Project Management Professional Certification, 11/01/24
- Asana Workflow Specialist Certification, 11/01/24
- Lean Six Sigma Green Belt Certification, Process Management International, 08/01/24
- AMA Certified Professional Manager, Pending 2025
Timeline
Senior Renewals Specialist
Home Partners / Pathlight Property Management
08.2023 - Current
Business Risk Management Analyst – Process Support
Ally Bank
02.2021 - 01.2023
Legal Operational Support Analyst
Ally Bank
02.2016 - 02.2021
Collection Specialist
Ally Bank
09.2015 - 02.2016
Customer Service/Management Relief
AT&T Mobility
04.2013 - 09.2015
- Atlassian Agile Project Management Professional Certification, 11/01/24
- Asana Workflow Specialist Certification, 11/01/24
- Lean Six Sigma Green Belt Certification, Process Management International, 08/01/24
- AMA Certified Professional Manager, Pending 2025
Center for Legal Studies
Paralegal Studies Certificate
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