Christine Aponte
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Associate
GoPuff
06.2021 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
- Pack orders in a timely manner.
Merchandise Associate
Marshalls
09.2019 - 06.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cashier experience
Produce Customer Service
Wegmans Food Market
05.2019 - 05.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including restocking displays and meeting customers needs
School Crossing Guard
NYPD
09.2016 - 09.2019
- Monitored traffic flow to ensure student safety while crossing.
- Wore protective and reflective gear regularly.
- Held up traffic flow to help students, guardians and pedestrians easily cross street.
- Directed pedestrians across busy street, remaining attentive to traffic and light changes.
- Monitored school grounds and reported suspicious activity.
Lids
Sales Associate
09.2016 - 04.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Earned reputation for good attendance and hard work.
Education
High School Diploma -
Acorn Community High School
Brooklyn, NYSkills
- Customer service experience
- Retail sales customer service
- Client-focused service
- Greeting customers
- Customer support needs assessment
- Client services
- Handling customer complaints
- Customer friendly
- Inventory Maintenance
- Customer Service
- Maintaining Clean Work Areas
- Folding Clothes
Timeline
Operations Associate
GoPuff
06.2021 - Current
Merchandise Associate
Marshalls
09.2019 - 06.2021
Produce Customer Service
Wegmans Food Market
05.2019 - 05.2020
School Crossing Guard
NYPD
09.2016 - 09.2019
Lids
Sales Associate
09.2016 - 04.2018
High School Diploma -
Acorn Community High School
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