Julie Valadez
Pueblo,CO
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Associate
Jackpocket
07.2023 - Current
- Perform lottery ticket purchasing and redemptions
- Scan and upload lottery tickets, log progress, and process orders
- Coordinate workflow so that goals and deadlines are met
- Maintain printing and scanning equipment.
Assistant Manager
Jr's Country Store
12.2022 - 05.2023
- Everyday paperwork, customer service, cash handling, inventory, stocking, cleaning.
Print and Marketing Associate
Staples
06.2021 - 10.2022
- Print or copy any file and hard copies people have, lamination, binding, scanning
- Lots of multi tasking
- Handling a register
- Always upselling.
Shift Lead
Pinelles Bowlero Lanes
09.2020 - 04.2021
- Cashier, cleans, counts drawer and does day reports for multiple drawers
- Keeps track of all inventory or shoes and bowling balls.
Shift Manager
Taco Bell
09.2019 - 06.2020
- Cash Management, Management of employees, SERVE safe certified, Employee safety, Maintaining labor and speed of service, Food safety checks, New hire training, Excellent customer service skills, Ability to fluctuate with different crew, Cross- trained in every store role, Able to get team productivity and efficiency up, Coaching employees with daily work roles and assignments, Finding coverage for shifts, Help employees stay on task to meet business needs, Maintaining accurate drawers and counting down drawers for crew, Manage Inventory, Handle refunds if requested, Finding resolutions for customers that are not satisfied with service or products
Crew Trainer
Taco Bell
09.2017 - 08.2019
- Essential to training new hire employees, Food service, Cleaning and sanitizing, Maintaining excellent customer service, Worked closely with team members to develop solutions and meet company expectations, Help team members find workable solutions, Helped with material for team meetings and roll-outs, Pushed for customer surveys
- Cashier experience, Handling money, Counting drawer, Maintaining accurate drawer count, Helping customer find specific products and answering questions, Drive thru sales and up-selling, Bagging orders and making sure the orders were accurate, Welcomed customers, offering assistance
Education
High School Diploma -
South High School
Pueblo, CO05.2017
Skills
- Team development
- Excellent customer service skills
- Dependable
- Finding resolutions for both crew and customers
- Inventory Management
- Training and Mentoring
- Understanding opening and closing procedures
- Team management
- Shift Management
- Supervising Experience
- Food Safety
- Upselling
- Management
- Cash Handling
- Food Service
- POS
- Leadership
- Cleaning Experience
- Digital Marketing
- Customer service
Timeline
Operations Associate
Jackpocket
07.2023 - Current
Assistant Manager
Jr's Country Store
12.2022 - 05.2023
Print and Marketing Associate
Staples
06.2021 - 10.2022
Shift Lead
Pinelles Bowlero Lanes
09.2020 - 04.2021
Shift Manager
Taco Bell
09.2019 - 06.2020
Crew Trainer
Taco Bell
09.2017 - 08.2019
High School Diploma -
South High School
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