Summary
Overview
Work History
Skills
Timeline
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Christine Bench

Springfield,MO

Summary

Experienced professional with a strong background in management and customer service, seeking an impactful role in the dynamic marijuana industry. Committed to expanding knowledge and delivering exceptional support to clients and team members through effective communication and efficient performance. Dedication to representing the company in a consistently positive manner by upholding proficient practices and maintaining an optimistic attitude. Proven track record of success in driving customer satisfaction and team productivity, eager to contribute skills and expertise to help propel the company's growth in this exciting industry.

Overview

11
11
years of professional experience

Work History

Fulfillment/Budtender

Good Day Farm
07.2023 - Current
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
  • Promoted high customer satisfaction by resolving problems with knowledgeable answers
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products
  • Advised customers on various products such as effects, flavors, potency levels, and prices.
  • Processed every order (drive through and store pick ups) in compliance with MO laws and company policies

Lab Assistant

Bison Infused
02.2023 - 07.2023
  • Prepared and packaged infused edibles, prerolls, vapes, and tinctures according to compliance laws and company quality standards
  • Monitored quality control measures for accuracy of test results.
  • Recorded data from experiments into a computer database system.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Maintained lab/kitchen equipment and supplies, ensuring proper functioning

Store Manager

CBD of Springfield
05.2018 - 02.2023
  • My first trip into store as a customer, evolved into me becoming a part of this location's efforts to educate others about natural alternatives and empower them to support their well-being with cannabidiol.
  • After being hired after inquiring about a position, 3 months passed and through demonstrating my public relations skills, was asked to take over/maintain operations, customer relations, and inventory control & website inquiries
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • My focus was to help others through education, providing quality products and supporting growth of a family business.

Brand Ambassador

Midwest Canna Demos
04.2022 - 01.2023
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Accepted and/or declined organized promotional events at various dispensaries within a 40 mile radius of area for multiple brands represented by marketing department
  • Engaged customers through face to face conversations & social media platforms to create a sense of community around the brand.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Conducted market research surveys to gather information about target audiences.
  • Managed relationships with vendors involved in promotional activities.

Pandora Store Manager

Justice Jewelers
02.2014 - 05.2018
  • After time with the company as a consultant, I was offered the opportunity to take over the company's mall franchise location as store manager
  • Firing of old staff and hiring of entire new store staff, revise and implement new policies and procedures, and confer on the profitability of the franchise in years to come
  • During my 4 years with the company sales increased, inventory was rectified, and a handbook was created for best practices for the business per Pandora's requirements.

Skills

  • Multisite Retail Operations
  • Financial Planning and Profit Analysis
  • Merchandise Planning and Allocation
  • Employee Training & Development
  • POS Software (KWI, ASC, Square)
  • Vendor Relations & Negotiations
  • Sales Coaching

Timeline

Fulfillment/Budtender

Good Day Farm
07.2023 - Current

Lab Assistant

Bison Infused
02.2023 - 07.2023

Brand Ambassador

Midwest Canna Demos
04.2022 - 01.2023

Store Manager

CBD of Springfield
05.2018 - 02.2023

Pandora Store Manager

Justice Jewelers
02.2014 - 05.2018

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Christine Bench