CHRISTINE BERNIER
Orlando
Summary
Dedicated Customer Service Representative with a strong track record in building client relationships and enhancing customer satisfaction. Experienced in contributing to team success and fostering partnerships that drive business growth. Committed to delivering results through effective communication and collaboration.
Overview
8
8
years of professional experience
Work History
Waitress
Waffle House Restaurant
Lewisburg
10.2025 - Current
- Delivered friendly, efficient service, enhancing dining experience for all patrons.
- Accurately took customer orders and effectively communicated them to kitchen staff, ensuring timely meal preparation.
- Upsold menu items by effectively communicating specials and promotions.
- Managed cash register transactions and processed payments swiftly, contributing to smooth operations.
- Maintained cleanliness of tables, floors, and dining areas throughout shifts.
- Executed cleaning tasks at the end of each shift.
Rider Share Driver
Uber
Orlando
01.2021 - Current
- Navigated city routes to achieve timely passenger pickups, enhancing overall service reliability.
- Managed in-app navigation and driver tools for seamless ride coordination.
- Communicated with passengers to improve travel experience and foster positive interactions.
- Managed in-app navigation and driver tools to streamline ride coordination and minimize delays.
- Followed safety rules to keep clean driving record with no accidents or incidents.
INDEPENDENT PERSONAL SHOPPER
Shipt Inc
Orlando
01.2024 - 09.2025
- Processed customer orders through Shipt app, accommodating special requests to enhance customer satisfaction.
- Checked out and bagged orders, ensuring quality and presentation for delivery.
- Maintained proactive communication with customers regarding order status, including updates on delays and substitutions, fostering transparency and trust.
- Communicated proactively with customers regarding order status, including updates on delays and substitutions, fostering transparency and trust.
REMOTE OFFICE MANAGER
Tri County Construction
Orlando
01.2020 - 02.2024
- Managed remote office operations, ensuring seamless customer service and efficient scheduling to support team productivity.
- Coordinated supply orders and job scheduling, optimizing resource allocation for effective workflow.
- Coordinate supply orders and job scheduling, optimizing resource allocation.
- Resolved customer inquiries, enhancing customer satisfaction and loyalty through timely support.
- Resolve customer inquiries, enhancing satisfaction and loyalty.
SHIPPING CLERK/ORDER PICKER
United World Soccer
Orlando
07.2018 - 12.2019
- Processed and shipped over 500 orders weekly, ensuring timely deliveries that enhanced customer satisfaction and loyalty.
- Coordinated with warehouse teams to optimize inventory management, maintaining accurate stock levels and reducing delays in order fulfillment.
- Implemented tracking system for shipments, providing real-time updates for customers and strengthening client relationships.
CUSTOMER SERVICE REPRESENTATIVE
REDI CARPET
Orlando
12.2018 - 05.2019
- Handled customer calls, created work orders, and improved inventory allocation to enhance service delivery.
- Streamlined communication between management and sales teams, facilitating quicker decision-making.
- Entered detailed account data, enhancing accuracy and efficiency.
- Processed credit sales and researched warranty claims to expedite resolution for customer inquiries.
Education
OFFICE AUTOMATION CERTIFICATE -
Westside Tech
Winter Garden, FLDIPLOMA - High School Diploma requirements
Dr.Phillips High
Orlando, FlSkills
- Point of Sale
- Food safety
- Customer Service
- Customer Support
- Order Entry
- Data Entry
- Computer Skills
- Multitasking
- Time management
- Communication
Languages
- Spanish
- English, Native
- Spanish, Novice
Timeline
Waitress
Waffle House Restaurant
10.2025 - Current
INDEPENDENT PERSONAL SHOPPER
Shipt Inc
01.2024 - 09.2025
Rider Share Driver
Uber
01.2021 - Current
REMOTE OFFICE MANAGER
Tri County Construction
01.2020 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
REDI CARPET
12.2018 - 05.2019
SHIPPING CLERK/ORDER PICKER
United World Soccer
07.2018 - 12.2019
OFFICE AUTOMATION CERTIFICATE -
Westside Tech
DIPLOMA - High School Diploma requirements
Dr.Phillips High