CHRISTINE BERNIER
Orlando,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Waitress
Waffle House Restaurant
Lewisburg, TN
10.2025 - Current
- Provided friendly and efficient service to all restaurant patrons.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness of tables, floors, and dining areas throughout shifts.
- Handled cash register transactions and processed payments efficiently.
- Upsold menu items by effectively communicating specials and promotions.
- Responded to ad hoc cleaning duties at end of shift.
INDEPENDENT PERSONAL SHOPPER
Shipt Inc
Orlando, US
01.2024 - 09.2025
- Efficiently processed customer orders through the Shipt app, accommodating special requests to enhance customer satisfaction.
- Accurately checked out and bagged orders, ensuring quality and presentation for delivery.
- Managed multiple orders simultaneously, achieving on-time delivery rates above 95%.
- Maintained proactive communication with customers regarding order status, including updates on delays and substitutions, fostering transparency and trust.
REMOTE OFFICE MANAGER
Tri County Construction
Orlando, US
01.2020 - 02.2024
- Manage remote office operations, ensuring seamless customer service and efficient scheduling.
- Coordinate supply orders and job scheduling, optimizing resource allocation.
- Handle invoicing and payments, maintaining accurate financial records with QuickBooks.
- Resolve customer inquiries, enhancing satisfaction and loyalty.
- Streamline processes, achieving measurable improvements in office productivity.
SHIPPING CLERK/ORDER PICKER
United World Soccer
Orlando, US
07.2018 - 12.2019
- Processed and shipped over 500 orders weekly, ensuring timely deliveries that enhanced customer satisfaction and loyalty.
- Coordinated with warehouse teams to optimize inventory management, ensuring accurate stock levels and minimizing delays in order fulfillment.
- Implemented a tracking system for shipments, enabling real-time updates for customers and contributing to stronger client relationships.
CUSTOMER SERVICE REPRESENTATIVE
REDI CARPET
Orlando, US
12.2018 - 05.2019
- Handled calls, created work orders, improved inventory allocation.
- Streamlined communication with managers and sales teams.
- Entered detailed account data, enhancing accuracy and efficiency.
- Processed credit sales, researched warranty claims, boosting resolution speed.
Education
OFFICE AUTOMATION CERTIFICATE -
Westside Tech
Winter Garden, FLDIPLOMA - High School Diploma requirements
Dr.Phillips High
Orlando, FlSkills
- Communication
- Computer Skills
- Cash Handling
- Multitasking
- Customer Support
- Customer Service
- Time management
- Typing Speed 45 wpm
- Data Entry
Languages
- Spanish
- English, Native
- Spanish, Novice
Timeline
Waitress
Waffle House Restaurant
10.2025 - Current
INDEPENDENT PERSONAL SHOPPER
Shipt Inc
01.2024 - 09.2025
REMOTE OFFICE MANAGER
Tri County Construction
01.2020 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
REDI CARPET
12.2018 - 05.2019
SHIPPING CLERK/ORDER PICKER
United World Soccer
07.2018 - 12.2019
OFFICE AUTOMATION CERTIFICATE -
Westside Tech
DIPLOMA - High School Diploma requirements
Dr.Phillips High