Lamees Hakeem

• Provided attentive service and anticipated guest needs, enhancing customer satisfaction.
• Streamlined order processing by communicating effectively with kitchen staff, resulting in increased efficiency.
• Managed approximately 50 customers efficiently during peak hours.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

• Assisted with planning and coordinating day-to-day and special program activities.
• Established rapport with up to 500 customers a day through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Prepared written and formatted documents and reports.

• Promptly handling up to 10 patients a day with feedback and delivering exceptional service to enhance patient satisfaction and increase repeat business.
• Enhanced patient experience by streamlining check-in and check-out processes
• Provided mentorship and training to facilitate new employee growth within a supportive work environment.
• Applied refined techniques to drive improved results.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.

• Effectively managed phone calls, emails, and walk-in clients to streamline front desk operations
• Scheduled house calls, provided technical service for electronic devices, and ordered necessary replacement parts to effectively manage costs and ensure client satisfaction
• Maintained organized reception area with updated materials, enhancing visitor experience.

Greeted up to 10 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Confirmed appointments, communicated with clients, and updated client records.

• Managed phone calls, emails, and walk-in clients to streamline front desk operations for increased efficiency
• Scheduled house calls for technical service of electronic devices, ordered replacement parts, and managed costs to ensure client satisfaction.
• Greeted up to 30 incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.

• Shadowing surgeons during operations, enhancing understanding of medical techniques
• Assisted patients with post-operative care.
• Conveyed information effectively utilizing strong interpersonal communication skills.
• Maintained clean, neat, and operational facilities to serve program needs.