Lamees Hakeem
Orlando,FL
Summary
Throughout my professional endeavors, I have embraced challenges with enthusiasm, cultivated strong interpersonal skills, and continuously sought opportunities for growth and improvement. As I seek new opportunities, I am eager to leverage my diverse skill set and unwavering commitment to excellence in delivering exceptional service and contributing to the success of any team or organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
WAITRESS
Siné Irish Pub
06.2023 - 07.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
FRONT DESK MANAGER
Virginia Surgical Center
10.2020 - 04.2023
- Enhanced patient satisfaction by promptly handling guest feedback and delivering exceptional service, leading to increased repeat business
- Streamlined check-in and check-out processes to enhance patient experience
- Provided mentorship and training to new employees, creating supportive work environment that promoted professional development
- Applied refined techniques to drive improved results.
RECEPTIONIST
ATS Electronics
05.2016 - 06.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Scheduled house calls to provide technical service for electronic devices, ordered necessary replacement parts, and effectively managed costs to ensure client satisfaction
- Maintained organized reception area with updated materials, contributing to welcoming environment for visitors.
RECEPTIONIST
Chantilly Medical Center
05.2016 - 04.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Scheduled house calls to provide technical service for electronic devices, ordered necessary replacement parts, and effectively managed costs to ensure client satisfaction.
VOLUNTEER
Luxxery
07.2015 - 08.2015
- Assisted surgeons during operations to enhance understanding of medical techniques
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor's of Science in Psychology -
Virginia Commonwealth University
Richmond, VA12.2024
High School Diploma - undefined
James Madison High School
Vienna, VA06.2017
Skills
- Customer Service
- Sales Expertise
- Problem-Solving
- Administrative Skills
- Adaptability
- Leadership Skills
Languages
Arabic
Certification
- Lifeguard certification through Ellis
- PDO threads and PRP through Empire Medical
Timeline
WAITRESS
Siné Irish Pub
06.2023 - 07.2024
FRONT DESK MANAGER
Virginia Surgical Center
10.2020 - 04.2023
RECEPTIONIST
ATS Electronics
05.2016 - 06.2021
RECEPTIONIST
Chantilly Medical Center
05.2016 - 04.2020
VOLUNTEER
Luxxery
07.2015 - 08.2015
Bachelor's of Science in Psychology -
Virginia Commonwealth University
High School Diploma - undefined
James Madison High School
- Lifeguard certification through Ellis
- PDO threads and PRP through Empire Medical
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