Christine Bloem
Waverly
Summary
Claims Analyst with extensive experience at TruStage, specializing in claims processing and workflow optimization. Proven ability to enhance processes and collaborate effectively across teams. Proficient in various administration systems and skilled in analytical problem-solving, I excel in communicating with stakeholders to ensure compliance and improve service delivery.
Overview
16
16
years of professional experience
Work History
Claims Analyst III
TruStage
Waverly IA
10.2013 - Current
Processing annuity claims on Lifepro, FAST and RPS
serving as a Subject Matter Expert for my team
Be an active participant in team meetings
Writing/Updating procedures
Identify and implement process improvements
Work with various teams throughout the company (New Business, Service Admin, Legal, Executive Benefits, Tax, Compliance, Sales)
Communicate directly with financial advisors, beneficiaries, attorneys and 3rd parties regarding sensitive claims
Service Analyst
TruStage
Waverly IA
08.2010 - 10.2013
Send out reinstatement and policy change paperwork to insured's
Approve/decline changes to policies
Process paperwork on the administrations systems
Take phone calls regarding requirements needed
Education
No Degree - Associates in Tourism
DMACC
Des Moines IA05-1992
No Degree - Associates in Tourism
DMACC
Des Moines IA05-1992
Skills
- Proficient in LifePro, FAST, RPS, Workday, CRS, WASP
- Optimized workflow processes
- Data protection initiatives
- Claims analysis
- Collaboration
- Process Improvements
- Analytical and problem solving
- Desire to Learn
- Communication
Timeline
Claims Analyst III
TruStage
10.2013 - Current
Service Analyst
TruStage
08.2010 - 10.2013
No Degree - Associates in Tourism
DMACC
No Degree - Associates in Tourism
DMACC