Christine Bowlan

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed and implemented strategies to maximize customer satisfaction.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Sales and service of all types of personal & commercial insurance.

• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Responded to customer requests for products, services, and company information.

• Championed a culture of continuous improvement, fostering collaboration and promoting innovative solutions for data challenges.
• Collaborated with cross-functional teams to ensure seamless data integration across various platforms.
• Leveraged advanced analytical tools to locate lost life insurance policyholders and their families to pay out life insurance benefits.