Christine Brady Younce
The Pyramid Resource Group
Apex,NC
28
years of professional experience
Detail-oriented HR Coordinator with experience in onboarding, training coordination, and compliance tracking. Skilled in employee scheduling and records management, with a focus on process improvement. Strong problem-solving skills and proactive approach contribute to organizational success.
Work History
Executive Assistant | Program Operations
2 Years 8 Months- Coordinate end-to-end onboarding for 10-12 coaching and leadership programs each year, supporting more than 200 active students and approximately 300 participants overall.
- Send welcome communications, prepare schedules and program documents, build participant access in Kajabi, create Dropbox submission folders, and track pre-work, attendance, credits, and completion requirements.
- Maintain participant records for five years, issue progress reports and certificates, coordinate recording and transcript reviews, and verify program requirements before completion.
- Prepare attendance, credit, completion, and survey reports for students and leadership while ensuring ICF documentation and renewal requirements are tracked.
- Create and maintain SOPs, checklists, faculty handbook updates, instructional guides, and a business closure policy draft to keep processes clear and consistent.
- Manage Outlook calendars, Zoom meetings, and communication with executives, 20 faculty members, students, clients, and about 15 partner organizations.
Executive Assistant
6 Months- Coordinated executive calendars, travel, scheduling, and confidential correspondence, ensuring seamless communication for fintech leadership.
- Compiled and organized reports and confidential financial documents, maintaining professionalism in communication.
- Coordinated executive schedules, prioritizing appointments and meetings for optimal time management.
- Developed and maintained comprehensive filing systems to ensure easy access to critical documents.
- Managed communication flow between departments, enhancing collaboration and information exchange.
Office Manager
1 Year 9 Months- Managed scheduling, client onboarding, project timelines, vendor communication, and daily office priorities, keeping the CEO and clients informed every step of the way.
- Maintained organized client records and current project tracking files to support efficient information retrieval.
- Developed SOPs and training documents, streamlining tracking system by integrating separate spreadsheets for improved usability.
Wealth Management Sales and Service Analyst
6 Years 6 Months- Developed SOPs and training guides for three department roles, enhancing onboarding, cross-training, and process consistency.
- Trained approximately 15 employees on financial planning submission processes and system navigation.
- Created a paperless submission and review system using Adobe Acrobat Pro, bookmarked PDFs, and labeled electronic files, saving approximately $7,000 a year in paper and folder costs.
- Created paperless submission and review system using Adobe Acrobat Pro, streamlining document management and reducing costs by $7,000 annually.
Service Manager
2 Years 7 Months- Coordinated onboarding, scheduling, PTO approvals, training, coaching, and performance reviews for a team of seven tellers to ensure operational efficiency.
- Handled employee coaching, performance conversations, write-ups, and conflict resolution while providing regular feedback and support.
- Facilitated employee coaching, performance discussions, write-ups, and conflict resolution while delivering consistent feedback and support to enhance team dynamics.
- Acted as branch Audit Specialist, staying current on HR policies, banking regulations, and audit requirements while preparing records for review.
Assistant Manager
1 Year 8 Months- Coordinated scheduling, training, onboarding, and daily supervision of 40+ employees to ensure efficient operations in fast-paced restaurant environment.
- Coordinated new hire paperwork, employee orientations, e-learning completion, training reports, and manager training support as onsite training manager.
- Provided in-the-moment coaching, performance feedback, and support during performance consultations and remedial discussions.
- Prepared sales and labor reports, addressed customer concerns, and facilitated daily operational and administrative tasks to maintain service standards.
Assistant Manager
7 Years 8 Months- Supervised teams of 20-100 employees across dining locations and campus catering, managing scheduling, hiring, onboarding, training, coaching, and daily operations.
- Conducted behavioral interviews, selected candidates for hire, completed new hire paperwork, ensured submission of required I-9 and W-4 documentation to streamline onboarding process.
- Conducted performance reviews, coached employees, and handled corrective actions and terminations.
- Conducted behavioral interviews, selected candidates for hire, completed new hire paperwork, and ensured required I-9 and W-4 documentation was submitted.
- Utilized Labor Management System for scheduling, trained supervisors and employees, and ensured compliance with policies while enhancing employee recognition initiatives.
Education
Master of Public Administration (MPA) - Human Resource Management
Bachelor of Science - Political Science
Human Resource Management Certificate
Skills
Program management
HR support
Recruitment support
Interview scheduling
Candidate communication
Training support
Performance management
Compliance support
Document management
Standard operating procedures
SOP development
Data reporting
Data analysis
Microsoft 365
Google Workspace
Outlook
Zoom
Microsoft Teams
SharePoint
Adobe Acrobat Pro
Asana
Canva
CRM Software
Canva
CRM Software
SELECTED HR & TRAINING HIGHLIGHTS
- Conducted behavioral interviews, recommended hiring decisions, coordinated candidate communication, and supported onboarding across multiple leadership roles.
- Coordinated onboarding, orientations, new hire paperwork, employee and participant training, and required learning activities.
- Managed employee scheduling, coaching, performance reviews, corrective action, and employee relations for teams of up to 100 employees.
- Created SOPs, training guides, policy documents, and tracking systems while maintaining confidential records and supporting compliance and audits.
Accomplishments
Improved operational processes by developing SOPs, creating tracking systems, and standardizing documentation across multiple organizations. Supported onboarding for 200+ participants annually, reviewed 1,000+ financial planning submissions each year for accuracy and compliance, and implemented a paperless process that saved approximately $7,000 annually.
Timeline
Executive Assistant | Program Operations
The Pyramid Resource Group
11.2023 - CurrentRead More
Executive Assistant
Interprice Technologies
05.2023 - 11.2023Read More
Office Manager
Christy Lee Home
11.2021 - 08.2023Read More
Wealth Management Sales and Service Analyst
BB&T Bank
06.2011 - 12.2017Read More
Service Manager
Wells Fargo
11.2008 - 06.2011Read More
Assistant Manager
Panera Bread
03.2007 - 11.2008Read More
Assistant Manager
East Carolina University Dining/Aramark
01.1999 - 09.2006Read More
Wake Technical Community College
Human Resource Management Certificate
Read More
East Carolina University
Bachelor of Science from Political Science
Read More
East Carolina University
Master of Public Administration (MPA) from Human Resource Management
Read More