Darlene Johnson
Washington,DC
Summary
Strategic Executive Operations and Program Management professional with 15+ years of experience supporting senior leadership across government, healthcare, labor relations, and nonprofit organizations. Recognized for strengthening compliance, improving reporting accuracy, managing cross-functional initiatives, and delivering executive-level operational support in highly regulated environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Program Support Assistant (Executive Operations)
DC Government – Department of Human Services
Washington, USA
12.2023 - Current
- Develop executive dashboards, operational reports, compliance analyses, and leadership briefings that strengthen accountability and inform decision-making.
- Coordinate 50+ executive communications weekly, ensuring timely dissemination of critical information and effective cross-division collaboration.
- Led cross-functional collaboration among analysts, supervisors, training teams, vendors, and program leadership to enhance operational effectiveness.
- Prepare executive correspondence, memoranda, presentations, newsletters, and briefing materials.
- Manage SNAP Practice Lab initiatives, including performance tracking, stakeholder communications, documentation, and quality monitoring.
- Analyze and reconcile data from QuickBase, SharePoint, Excel, and agency systems to improve reporting accuracy and data integrity.
- Oversee the Quality Assurance Corrective Action Tracker, monitoring case progression, enforcing compliance timelines, and identifying performance gaps.
- Evaluate QA findings to identify operational trends and recommend process improvements that enhance organizational performance.
- Direct the Employee of the Month program, overseeing nominations, executive correspondence, biography development, and creating recognition awards.
- Functioned as the primary liaison for the SNAP Payment Accuracy Conference, facilitating coordination and information sharing for fiscal years 2025 and 2026.
- Championed process improvement initiatives strengthening workflows, reporting accuracy, audit readiness, and cross-department collaboration.
Medical Receptionist
Community of Hope
10.2023 - 12.2023
- Verified insurance eligibility and managed registration and front-office operations to ensure seamless patient flow.
- Coordinated patient scheduling and intake processes to enhance overall front-office efficiency.
- Utilized eClinicalWorks to maintain accurate patient records and streamline scheduling workflows.
- Facilitated communication between patients, providers, and clinical staff to maintain HIPAA compliance and documentation accuracy.
Patient Access Associate III
Inova Hospital
03.2023 - 10.2023
- Conducted insurance verification, authorization reviews, financial clearance, and registration activities to ensure patients received timely access to care.
- Collaborated with clinical departments and revenue-cycle teams to resolve access issues and streamline workflows, improving overall patient experience and operational efficiency.
- Educated patients on insurance benefits, referral requirements, and financial responsibility to enhance their understanding and facilitate informed healthcare decisions.
- Utilized Epic to maintain accurate patient records and ensure documentation integrity.
Administrative Support IV
Division of Aging & Adult Services & Vocational Services
Washington, USA
12.2021 - 04.2022
- Coordinated high-level operations for executive leadership across aging, vocational rehabilitation, and community service programs, enhancing program integration and efficiency.
- Managed executive calendars and orchestrated interviews, leadership meetings, travel arrangements, training logistics, and special projects to streamline operations.
- Supported executive leadership by coordinating high-level operations across aging, vocational rehabilitation, and community service programs.
- Administered accounts payable, purchasing-card reconciliations, invoice processing, and financial documentation.
- Facilitated recruitment processes, including interview scheduling and onboarding logistics, while maintaining confidentiality of personnel documentation.
- Maintained operational databases, inventory records, and performance reporting systems.
Administrative Organizer
1199 SEIU Healthcare Workers East
12.2019 - 09.2021
- Represented and advocated for 500+ healthcare professionals on contractual rights, workplace concerns, disciplinary matters, and labor-management issues.
- Directed investigations of grievances, policy violations, and disciplinary actions; prepared detailed findings to support resolution.
- Developed arbitration packages, grievance documentation, witness statements, evidentiary records, and executive case summaries.
- Interpreted collective bargaining agreements and provided strategic recommendations on contract enforcement and policy compliance.
- Partnered with attorneys, union leadership, and healthcare executives to resolve disputes and negotiate equitable outcomes.
- Presented cases before Hearing and Appeals Boards, grievance panels, and executive leadership.
- Interpreted collective bargaining agreements, offering strategic recommendations to ensure contract enforcement and policy compliance.
- Facilitated delegate training, chapter meetings, leadership events, and member engagement initiatives.
- Produced executive reports, grievance summaries, and arbitration logs to facilitate informed decision-making and maintain accurate records.
Client Service Specialist (Behavioral Health)
Whitman-Walker Health
09.2016 - 12.2019
- Coordinated patient access, administrative operations, and multidisciplinary communication to enhance service delivery in high-volume behavioral health environment.
- Managed complex scheduling, referrals, and intake coordination, ensuring accurate documentation workflows.
- Collaborated with providers and interdisciplinary teams to support continuity of care.
- Collaborated with providers and interdisciplinary teams to ensure seamless continuity of care.
Patient Service / Medical Records Technician
MedStar Cardiology Associates
03.2014 - 09.2016
- Ensured accuracy of audit-ready medical records, supporting regulatory compliance efforts.
- Maintained accurate, audit-ready medical records and ensured regulatory compliance.
- Coordinated patient scheduling and front-office operations to enhance provider support.
- Managed medical record requests, including scanning and indexing, to streamline release-of-information activities.
WIC Health Technician / Ryan White Program Assistant
Howard University Hospital
03.2006 - 06.2012
- Ensured accurate eligibility determinations for program participants, enrollment, and documentation reviews to streamline administrative operations for federally funded programs.
- Managed client intake and scheduling while ensuring accurate case documentation and providing participant support.
- Maintained confidential program records and generated operational reports to inform program effectiveness.
- Maintained confidential program records and prepared operational reports.
Education
Some College (No Degree) -
University of The District of Columbia
Washington, DCSkills
- Program Management
- Stakeholder Engagement
- Cross-Functional Collaboration
- Data Analysis
- Reporting Systems
- Risk Identification
- Policy Implementation
- Continuous Improvement
- Strategic Planning
- Microsoft Office Suite
- Google Workspace
- SharePoint
- QuickBase
- Zoom
- TEAMS
- OneDrive
- Adobe Acrobat Pro
- EDMS
- Epic
- Cerner
- EClinicalWorks (eCW)
- EHR/EMR Systems
- Executive Communications
- Leadership Briefings
Certification
- Microsoft IT Support Specialist Certificate
- Responsible AI for Public Professionals – InnovateUS
- Responsible AI for Public Professionals: Risks & Resilience – InnovateUS
Core Competencies
Strategic Planning, Program Management, Executive Communications, Leadership Briefings, Quality Assurance, Regulatory Compliance, Audit Readiness, Policy Implementation, Risk Identification, Continuous Improvement, Data Analysis, Reporting Systems, Stakeholder Engagement, Cross-Functional Collaboration, Records Management, Procurement Coordination, Vendor Relations
Timeline
Program Support Assistant (Executive Operations)
DC Government – Department of Human Services
12.2023 - Current
Medical Receptionist
Community of Hope
10.2023 - 12.2023
Patient Access Associate III
Inova Hospital
03.2023 - 10.2023
Administrative Support IV
Division of Aging & Adult Services & Vocational Services
12.2021 - 04.2022
Administrative Organizer
1199 SEIU Healthcare Workers East
12.2019 - 09.2021
Client Service Specialist (Behavioral Health)
Whitman-Walker Health
09.2016 - 12.2019
Patient Service / Medical Records Technician
MedStar Cardiology Associates
03.2014 - 09.2016
WIC Health Technician / Ryan White Program Assistant
Howard University Hospital
03.2006 - 06.2012
Some College (No Degree) -
University of The District of Columbia