Christine Burnett
Rockwell,NC
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
14
14
years of professional experience
Work History
Receptionist
Lazy 5 Vets
03.2020 - Current
- Managed front desk operations, ensuring efficient flow of visitors and calls.
- Coordinated appointment scheduling for multiple departments, optimizing staff calendars.
- Trained junior reception staff on customer service protocols and office protocols.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash and credit card transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Desk Associate
Massage Envy Spa
02.2015 - 01.2020
- Greet all guests, check-in/out clients, answer phones
- Schedule appointments for all clients and guests, help maintain staff schedules
- Responsible for maintaining a neat and orderly front lobby area as well as helping maintain the back of the house i.e. laundry for the massage facility, stocking supplies, cleaning
- Handle all monetary transactions with each client/guest
Assistant Manager
Christopher and Banks
08.2011 - 12.2014
- Foster a strong sales environment with exceptional customer care, product knowledge and team leadership by example.
- Handle store managerial responsibilities i.e. returns, communications with corporate office, customer complaints, ordering store supplies, maintain store marketing and merchandising in accordance with company standards, process shipment.
- Track daily, weekly, monthly and yearly sales goals.
- Assist with the hiring and training of new employees.
- Help plan and execute all store events.
Education
Bethany University
Scotts Valley, CA01.2002
undefined
Gavilan College
Gilroy, CA01.2001
High School - undefined
Gilroy High School
01.1998
Skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Multi-line telephone operation
- Professional demeanor
- Service-oriented mindset
- Office equipment operations
- File management
Timeline
Receptionist
Lazy 5 Vets
03.2020 - Current
Front Desk Associate
Massage Envy Spa
02.2015 - 01.2020
Assistant Manager
Christopher and Banks
08.2011 - 12.2014
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Gavilan College
High School - undefined
Gilroy High School
Bethany University
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