Dynamic Customer Service Professional with a proven track record of enhancing team success through the completion of daily assignments and proactive problem-solving. Eager to tackle diverse challenges and adapt to evolving needs and policies, ensuring seamless operations and exceptional customer satisfaction. Recognized for a strong work ethic and the ability to quickly integrate into new environments, contributing positively to organizational goals.
Hi, I’m
DEBBIE SMITH
Morrow,GA
Summary
Overview
5
years of professional experience
Work History
Vets Securing America
Security Officer
05.2025 - 11.2025
Job overview
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and incidents, investigating and documenting occurrences.
- Implemented access control measures to safeguard restricted areas and assets.
- Developed incident reports detailing events for management review and action planning.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Synergis
Customer Relations Analyst
07.2023 - 07.2024
Job overview
- Minimized errors by calculating charges and completing paperwork with high accuracy.
- Maintained productive, open relationships with assigned accounts, reaching out regularly to identify needs and convey new offerings.
- Identified and capitalized on opportunities to improve customer service strategies based on collected trend data.
- Handled customer questions and complaints via diverse channels, including email and phone.
- Analyzed customer feedback to identify trends and improve service quality.
- Developed training materials for new team members on customer engagement strategies.
PNC Bank
Banking Customer Service Representative
01.2021 - 07.2023
Job overview
- Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
- Documented all call information according to standard operating policies and procedures.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Updated records with details of customer interactions and transactions.
Concentrix
Sales Associate
01.2021 - 01.2023
Job overview
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Assisted customers with sales and service needs.
- Delivered consistent service to develop customer base.
- Resolved customer concerns using strong communication and conflict management skills.
- Handled issues professionally to company standards.
Education
Technical College Systems of GeorgiaAtlanta, GA
GED from General Studies
03.2011
University Overview
Skills
- Complaint Resolution
- Account Management
- Customer Service
- Customer Relationship Management
- Microsoft Office Suite
- Critical Thinking
- Active Listening
- CRM Software
- Technical Support
Availability
See my work availability
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Available
monday
tuesday
wednesday
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friday
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sunday
morning
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evening
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Quote
I feel that luck is preparation meeting opportunity.
Timeline
Security Officer
Vets Securing America
05.2025 - 11.2025
Customer Relations Analyst
Synergis
07.2023 - 07.2024
Banking Customer Service Representative
PNC Bank
01.2021 - 07.2023
Sales Associate
Concentrix
01.2021 - 01.2023
Technical College Systems of Georgia
GED from General Studies