Tayana McLeain
Summary
Customer-focused professional with 8+ years of experience supporting customers, clients, and the public in fast-paced, high-volume environments. Proven ability to communicate clearly, resolve issues, de-escalate conflicts, maintain accurate documentation, and provide reliable coverage in safety- and service-oriented roles. Detail-oriented, dependable, and experienced in customer-facing, operations, and support positions.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Security Officer
American Guard Services
Oakland
11.2022 - Current
- Monitored premises to ensure passenger/ public safety, identifying and reporting potential security risks to prevent incidents.
- Conducted regular patrols of assigned areas, ensuring compliance with safety regulations and enhancing overall security awareness.
- Responded to alarms and emergencies promptly, coordinating with law enforcement to resolve incidents effectively.
- Maintained a safe, secure, and welcoming environment at train stations through continuous coverage
- Demonstrated dependability and flexibility why continuously reporting when called to support staffing needs.
- De-escalated Conflicts calmly while maintaining customer satisfaction.
Code Enforcement Officer
4leaf
Oakland
04.2024 - 07.2024
- Conducted inspections to ensure compliance with municipal codes, contributing to improved community safety and property standards.
- Investigated complaints regarding violations, resulting in timely resolutions and enhanced public trust in code enforcement processes.
- Collaborated with local agencies to address code issues, fostering partnerships that improved community engagement and awareness.
- Documented violations, inspections, and follow up actions accurately.
- Responded to complaints and interacted professionally with the public
Loss Prevention Officer
WinCo Foods
Stockton
02.2023 - 08.2023
- Monitored surveillance systems and conducted routine audits to identify potential theft, enhancing overall loss prevention efforts.
- Collaborated with store management to develop effective training programs, improving team awareness of loss prevention strategies.
- Investigated and documented incidents of theft, providing detailed reports to law enforcement and management to support resolution.
- Conducted lawful detentions in accordance with company procedures.
- Utilized verbal judo a de-escalation technique to resolve tense situations professionally
- Communicated with local law-enforcement regarding incidents
- Reduce shrinkage by proactively prevent preventing theft.
Dispatcher
Delta protective services
Stockton
01.2020 - 11.2022
- Coordinated daily dispatch operations, ensuring timely response to client needs and enhancing service efficiency.
- Managed communication between field personnel and clients, resulting in improved workflow and service reliability.
- Oversaw scheduling and routing for multiple teams, optimizing resource allocation and minimizing delays.
- Served as a point of contact for clients answering questions and providing service updates
- Documented officer activity, incidents and shift details accurately in the system
Security officers
G4S Secure Solutions
Stockton
01.2018 - 12.2021
- Monitored and secured premises to prevent unauthorized access, ensuring a safe environment for all occupants.
- Conducted regular patrols and inspections, identifying potential hazards and maintaining safety standards effectively.
- Collaborated with local law enforcement to respond promptly to incidents, improving overall emergency response times.
- Trained junior officers on safety procedures and best practices, promoting a culture of continuous improvement and vigilance.
Security Officer
ParkWest Casino 580
Livermore
01.2016 - 12.2018
- Monitored premises to ensure safety, identifying and reporting potential security risks to prevent incidents.
- Conducted regular patrols of assigned areas, ensuring compliance with safety regulations and enhancing overall security awareness.
- Responded to alarms and emergencies promptly, coordinating with law enforcement to resolve incidents effectively.
- Monitored surveillance cameras to ensure accurate table payouts and direct discrepancies
- Counted gaming chips and verified cash amounts with high accuracy
- De-escalated guest, an employer confrontations calmly and professionally
- Collaborated with gaming staff to resolve issues and support daily operations
Education
Broadway High School
San Jose, CASkills
- Security monitoring
- Incident response
- Risk assessment
- Conflict de-escalation
- Surveillance systems
- Code compliance
- Public safety
- Documentation accuracy
- Public engagement
- Conflict resolution techniques
- Detail-oriented
- Physical fitness
- Complaint resolution
- Documentation and reporting
- Complaint handling
- Customer support
- CCTV monitoring
Timeline
Code Enforcement Officer
4leaf
04.2024 - 07.2024
Loss Prevention Officer
WinCo Foods
02.2023 - 08.2023
Security Officer
American Guard Services
11.2022 - Current
Dispatcher
Delta protective services
01.2020 - 11.2022
Security officers
G4S Secure Solutions
01.2018 - 12.2021
Security Officer
ParkWest Casino 580
01.2016 - 12.2018
Broadway High School