Christine Caetta
Hollister ,MO
Summary
Highly organized team member with more than 24 years experience supplying thorough administrative support to State Farm agents. Customer service and sales experience in a fast-paced environment, providing tailored insurance options and recommendations to clients. Excellent work ethic and high attention to detail.
Overview
25
25
years of professional experience
Work History
Sales and Customer Service
Lori Rickert, State Farm
10.2017 - Current
- Verify policies for accuracy after issuance from Underwriting
- Ability to investigate and answer billing questions
- Utilize State Farm's CRM tool to document conversations with current and prospective clients, generating consistent and accurate communication
- Meet with new and existing clients for quotes, applications, and policy review
- Continually improve processes to drive efficiencies, including creating email templates, developing customer response strategies, and altering workload distribution among team members
- Monitor SF Connect to reply quickly and accordingly
- Ability to communicate effectively with clients during their best and worst life events
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
Susan Boynton, State Farm
07.1999 - 06.2017
- Meet with new and existing clients for quotes, applications, and policy review, which results in creating a financial plan to ensure the correct coverage and meeting their long term needs
- Continually improve processes to drive efficiencies, including creating email templates, developing customer response strategies, and altering workload distribution among team members.
- Ability to communicate effectively with clients during their best and worst life events
- Train new employees on State Farm specific software programs, underwriting rules, and customer service
- Independent problem solver
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Manage office supplies, organization, and upkeep
- Manage agent's schedule and team calendar
Education
No Degree - Elementary Education
Ball State University
Muncie, INCosmetologist And Makeup Artist
Honors Cosmetology School
Indianapolis, IN05.1995
Skills
- Ability to multi-task in a fast paced environment
- Strong interpersonal skills
- Meticulous attention to detail
- Dedicated team player
- Self-motivated
- Professional phone etiquette
- Independent problem solver
- Appointment setting
Timeline
Sales and Customer Service
Lori Rickert, State Farm
10.2017 - Current
Office Manager
Susan Boynton, State Farm
07.1999 - 06.2017
No Degree - Elementary Education
Ball State University
Cosmetologist And Makeup Artist
Honors Cosmetology School
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