Christine Cala
Weston,FL
Summary
Experienced Patient and Surgical Coordinator with over 20 years at Cleveland Clinic across Ohio and Florida. Strong background in surgical scheduling, complex care coordination, and high-touch patient support, including Global Patient Services, donor, and concierge-level patients. Known for being dependable, flexible, and able to manage fast-changing priorities while maintaining a high standard of patient experience.
Overview
23
23
years of professional experience
Work History
Surgical / Office Coordinator (Float)
Cleveland Clinic
Weston, FL
01.2006 - Current
- Coordinate complex scheduling for physicians across multiple specialties, including surgical cases, clinic visits, and pre-operative care
- Provide high-touch coordination for Global Patient Services, donors, and concierge/VIP patients requiring elevated service and attention
- Manage patient flow and scheduling adjustments in a fast-paced environment with frequent last-minute changes
- Register patients in Epic and ensure accurate demographic, insurance, and clinical information
- Support patients through MyChart setup and help them understand appointment preparation and follow-up steps
- Process insurance authorizations and verify coverage to prevent delays in care
- Triage high-volume phone calls and messages, prioritizing urgent clinical and patient needs
- Prepare surgical documentation packets and ensure all materials are complete and submitted on time
- Maintain charge reconciliation and assist with accurate billing workflows
- Serve as an Epic Super User (Hyperspace and Cadence), supporting staff and troubleshooting workflow issues
- Float between departments and quickly adapt to different specialties and provider needs
Surgical Scheduler / Office Coordinator
Cleveland Clinic
Ohio
01.2003 - 01.2006
- Scheduled surgical procedures and coordinated with physicians, OR teams, and patients
- Managed pre-operative requirements including testing, documentation, and patient instructions
- Supported patient registration, scheduling, and insurance verification
- Developed foundational experience in surgical workflows and patient coordination within a high-volume medical setting
Skills
- Surgical scheduling & complex care coordination
- High-touch patient experience (concierge-style service)
- Epic (Hyperspace / Cadence) Super User
- High-volume communication and triage
- Flexibility across multiple departments and specialties
- Strong knowledge of Cleveland Clinic systems and workflows
Timeline
Surgical / Office Coordinator (Float)
Cleveland Clinic
01.2006 - Current
Surgical Scheduler / Office Coordinator
Cleveland Clinic
01.2003 - 01.2006