Christine Cantù
Austin
Summary
Polished, professional customer service rep
Flexible hard worker ready to learn and contribute to team success.
Energetic professional focused on patients rights and program assistance. Outgoing and collaborative professional thrives in high-volume, challenging settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Advocate
Capital pain institute
Austin
04.2024 - Current
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Insurance Verification Specialist
Hospital Of Westlake
Austin
09.2022 - 08.2023
- I verify insurance policies to updated policies in the patients chart
- Handle incoming calls and assist with patients calling in resolving their issues
- I assist where I'm needed throughout my department
Customer Service Representative
Ascension Seton
Austin
02.2020 - 10.2021
- I open and close the office
- I check in and out patients
- I confirm appointments and reschedule appointments
- I verify insurance policies to updated policies in the patients chart
- Handle incoming calls and assist with patients calling in resolving their issues to them wanting to know their coverage for the office visit
- I assist where I'm needed throughout my department
Insurance Verification Representative
Northwest Hills Surgical Hospital
Austin
10.2015 - 12.2019
- Verified health insurance policies for all major commercial carriers, as well as government healthcare agencies
- Ensured accurate data entry into healthcare verification applications
- Entered pertinent information in a timely manner while paying special attention to detail
- Ensuring that all insurance information needed for billing and collection processes are appropriately obtained and recorded in the computer system
- Contacting patients and pre-registering outpatients as assigned
- Ensures medical necessity is completed prior to testing
- Informs patients of their financial responsibility for services to be rendered
- Initiated the pre-authorizations/pre-determinations for insurance to get verified and processed correctly
- Followed up with decisions from providers
- Communicated with both patients and primary care physicians (PCP's) and/or specialists in regards to standings
- Communicated with patients about their estimated out of pocket payments
- Followed up with doctors office with authorizations
Front Desk Receptionist/Assistant Manager
SMILE CENTER DENTAL
Austin
01.2008 - 08.2015
- Started as a front desk receptionist as to answering incoming calls, make appointments, verify insurance, treatment plans and open/close office
- I moved myself up to assistant manager in the company
Customer Service Representative
Doc'Auto Insurance
Austin
06.1996 - 02.2008
- Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors
- Provided quotes and executed online policy changes for auto, liability
- Used consultative selling techniques to provide leads for telesales personnel
Education
Diploma Medical Assistant - Medical
N.I.T
Austin, TX06-2006
Skills
- Good communication
- Effective leadership
- Teamwork and interpersonal skills
- Work Ethic
- Reliable
- Determination and Persistence
- Ability to Work in Harmony with Co-Workers
- Insurance Verification
- Medical Office Experience
- Medical Records
- Medical Scheduling
- Medical Terminology
- Order Entry
- HIPAA
- Experience Administering Injections
- Medical Billing
- CPT Coding
- Hospital Experience
- Clerical Experience
- Dental Receptionist
- Medical Receptionist
- Data Entry
- ICD-9
- Microsoft Word
- Customer service
- Office Management
- Athenahealth
- ICD-10
- Filing
- Bilingual
- Dental office experience
- ICD Coding
Certification
Public Notary, 07/01/96, 05/31/21
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Proficient, 02/01/22
- Protecting patient privacy, Proficient, 01/01/22
Timeline
Patient Advocate
Capital pain institute
04.2024 - Current
Insurance Verification Specialist
Hospital Of Westlake
09.2022 - 08.2023
Customer Service Representative
Ascension Seton
02.2020 - 10.2021
Insurance Verification Representative
Northwest Hills Surgical Hospital
10.2015 - 12.2019
Front Desk Receptionist/Assistant Manager
SMILE CENTER DENTAL
01.2008 - 08.2015
Customer Service Representative
Doc'Auto Insurance
06.1996 - 02.2008
Diploma Medical Assistant - Medical
N.I.T