Christine Carey

Worked effectively in fast-paced environments. Making sure all patient charts are ready for the next day and pull extra days if able. Check federal drug list for patients as well as referrals. Check patient’s in and out schedule and post ops if needed. Working with the surgeons and nursing staff on quick resolutions at a fast pace.

Maintaining front office cleanliness.

Coordinated staff performance regarding charge capture, coding, charge entry, insurance follow-up,

reimbursement analysis, and similar financial functions. Gave special attention to supporting patient

business services as well as conducting insurance verifications and authorizations. Promptly reduced

aging accounts and executed necessary write-offs. Ensured timely filing of claims to insurance payers.

Significant Contributions:

* Excelled at consistently keying at least 800 bills into the system daily.

* Sustained the major KPI of holding aging accounts below 40% of revenue by closely monitoring the

billing cycle.

* Scored an impressive 93% on the revenue cycle exam.

* Epic Certified

Administrative

• Increased revenue by identifying and resolving billing errors in a timely manner.
• Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
• Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
• Ensured accurate billing with thorough audits of patient accounts and insurance claims.

Part time)

Performed a wide assortment of office services, including handling all Human Resources, scheduling, appointments, responding to requirements stemming from making Excel and Word spreadsheets for billing and proposing jobs, distributing mail, and managing correspondence while ensuring strict compliance with OSHA guidelines with contracting jobs. Tax preparation and record keeping to include

banking and payroll

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Conducted research for project proposals, compiling information that supported winning bids.

Assisted more than 200 customers per day by answering a diverse array of phone inquiries to provide

information regarding benefits, pricing procedures, and similar concerns. Ensure correct application of

procedures, troubleshooting issues, and attained optimal customer satisfaction by reviewing anesthesia

billing, claims appeals, and clinical policy guidelines. Educated providers regarding self-service options.

Significant Contributions:

* Ranked among the team leaders for call quantity, averaging 99.28% while completing 100% of health

platform training within challenging deadlines.

* Consistently met demanding metrics for average handle time for calls.

* Acquired a great deal of medical knowledge that proved very useful later in healthcare career.

* Knowledge of Medical Clinical Policy Bulletins.

* Claim reviews and denial reasons.

• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.