Erin Brown
Grundy Center,IA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Cedar Valley Oral Surgery
10.2018 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, and answer questions
- Completed patient referrals from other dental offices
- Resolved customer problems and complaints.
Clerk
University of Iowa Hospital
09.2016 - 10.2018
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Scheduled appointments to maintain smooth flow of operations.
- Managed incoming correspondence and referrals
Dental Assistant
Great River Oral Surgery
02.2016 - 09.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient
- Performed x-rays safely while adhering to radiation safety guidelines
- Documented patient dental health information, medical history, and vital signs
- Explained treatment procedures and instructed patients on home care guidelines
Dental Assistant
Elite Orthodontics
10.2011 - 02.2016
- Assist with bonding, and removal of braces, Change orthodontic wires and elastics, Administrative duties such as; schedule appointments, taking payments, maintaining patient records
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Prepared patient x-rays and images for dentist review.
Education
Esthetician
La James International College
Cedar Falls04.2024
Bachelor of Arts - Family Services
University of Northern Iowa
Cedar Falls12.2007
Timeline
Receptionist
Cedar Valley Oral Surgery
10.2018 - Current
Clerk
University of Iowa Hospital
09.2016 - 10.2018
Dental Assistant
Great River Oral Surgery
02.2016 - 09.2016
Dental Assistant
Elite Orthodontics
10.2011 - 02.2016
Esthetician
La James International College
Bachelor of Arts - Family Services
University of Northern Iowa
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