Eyoda Rhone
Fayetteville,NC
Summary
Dynamic customer service professional with a proven track record at Food Lion and Braveheart, excelling in conflict resolution and team leadership. Expert in organization and communication, I effectively reduced customer complaints and enhanced satisfaction. Skilled in data entry and appointment scheduling, I thrive in fast-paced environments, ensuring seamless operations and positive client experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Braveheart Security and Protection Agency
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct officers.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints when applicable.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Manager
Food Lion
10.2021 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Arts - Hospitality Management
East Carolina University
Greenville, NCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Braveheart Security and Protection Agency
07.2023 - Current
Customer Service Manager
Food Lion
10.2021 - 06.2023
Bachelor of Arts - Hospitality Management
East Carolina University
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