Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Work Preference

CHRISTINE CARLOS

Bluff City,TN
Coming together is a beginning. Keeping together is progress. Working together is Success.
Henry Ford

Summary

Retail Store Manager with over twenty years of experience in high volume stores from Big Box to simple Boutiques. Am interested in furthering my career by using my knowledge of mentoring, communication skills, and business acumen to assist in training fellow managers and associates to help this company achieve successes.

Overview

15
15
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Store Director

J.Crew Factory
08.2024 - Current
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Store Manager

Talbots Outlet
07.2012 - 07.2024
  • Began as the SM for the Clearance location in Gwinnett, Georgia under Beverly Lunt 2012
  • Promoted to SM #4049 in Woodstock, Georgia under Elyse Clark 2013
  • Promoted to SM #4089 in Asheville, NC 2015 under Audrey Vesely
  • Offered newly created position of Market Manager under Deb Gordon
  • Have used all of my training to succeed in certain accolades as the Store Manager...
  • Consistently held scores of 91 SAE and 93 for Satisfaction - this shows how my team has an understanding of making our customers look and feel her best
  • Able to attract and build a high performance team. Some examples are: Co-manager Nikki Grizzle promoted to SM of #4080. And ASM Kathy Henderson Cosper promoted to SM #4049.
  • Excellent communication skills - District Leader for Loss Prevention and Operations
  • Coach, mentor and inspire. - Have trained and created learning journeys for Store Managers and Assistant Store Managers.
  • Have traveled to several locations (Sevierville, TN, Opry Mills, TN, Blowing Rock, NC and others) as Acting Store Manager to assist with hiring and running the business.
  • Have traveled to Novato, CA to assist and learn the behaviors of a Company Store.
  • Have assisted in opening of stores as part of the NSO Team. Examples are, Commerce, Ga, Castle Rock, CO, Mt, Juliet, TN and other full retail locations.

Store Engagement Manager

JC Penney
10.2010 - 05.2012
  • Senior Store Management. Responsible for driving sales and profit by developing a highly engaged associate team
  • In charge of over 200 associates in creating schedules, adhering to budget and labor and hiring
  • In charge of associate engagement - celebrating monthly birthdays, organizing holiday, retirement or promotion parties
  • In charge of customer Satisfaction for the store
  • In charge of Associate Satisfaction for the store

Education

Business - Business

North Carolina State University, Raleigh, NC
08.1999 - 05.2002

Skills

  • Setting goals and achieving them
  • Effective Employee Scheduling
  • Delegating
  • Prioritizing
  • Customer Service
  • Operational Excellence
  • Excellent communication skills
  • Visual merchandising
  • Loss Prevention
  • Sales leadership
  • Brand awareness
  • Staff leadership

Certification

  • SLII Training - Situational Leadership
  • Certification - Creating Positive Work Environment

Timeline

Store Director - J.Crew Factory
08.2024 - Current
Store Manager - Talbots Outlet
07.2012 - 07.2024
Store Engagement Manager - JC Penney
10.2010 - 05.2012
North Carolina State University - Business, Business
08.1999 - 05.2002

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureWork-life balancePersonal development programsPaid time offHealthcare benefits401k match

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