Christine Carlson
Maple Plain,MN
Summary
I am an outgoing, customer service oriented individual that is looking to further my career in the Aviation industry.
Overview
25
25
years of professional experience
Work History
Gate Agent/Ticket Agent
American Airlines
04.2023 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Streamlined gate operations for timely departures and minimized delays.
- Managed passenger check-in by verifying customers' travel documentation.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
Office Manager
CoreTube
02.2000 - 11.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Bachelor of Science - Nursing
Rasmussen College
Lake Elmo, MN06.2011
Skills
- Airline reservation systems
- Passenger assistance
- Airport safety regulations
- First aid training
- Travel documentation verification
- Sales and upselling
- Emergency procedures
- Customer retention strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Gate Agent/Ticket Agent
American Airlines
04.2023 - Current
Office Manager
CoreTube
02.2000 - 11.2022
Bachelor of Science - Nursing
Rasmussen College