Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christine Carlson

Maple Plain,MN

Summary

I am an outgoing, customer service oriented individual that is looking to further my career in the Aviation industry.

Overview

25
25
years of professional experience

Work History

Gate Agent/Ticket Agent

American Airlines
04.2023 - Current
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
  • Streamlined gate operations for timely departures and minimized delays.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.

Office Manager

CoreTube
02.2000 - 11.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

Bachelor of Science - Nursing

Rasmussen College
Lake Elmo, MN
06.2011

Skills

  • Airline reservation systems
  • Passenger assistance
  • Airport safety regulations
  • First aid training
  • Travel documentation verification
  • Sales and upselling
  • Emergency procedures
  • Customer retention strategies

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Gate Agent/Ticket Agent

American Airlines
04.2023 - Current

Office Manager

CoreTube
02.2000 - 11.2022

Bachelor of Science - Nursing

Rasmussen College

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Christine Carlson