Zion Bond
McDonough,GA
Summary
Proven track record at Delta Air Lines, Inc, enhancing operational efficiency and customer satisfaction. Expert in airline reservation systems and adept at passenger assistance, demonstrating exceptional organizational skills and a commitment to airport safety regulations. Achieved a significant increase in boarding efficiency through effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Gate Agent
Delta Air Lines, Inc
08.2023 - Current
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Ramp Agent
Delta Air Lines, Inc
04.2021 - 08.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags on daily flights.
Ramp Agent
Delta Air Lines, Inc
06.2017 - 04.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
Sales Associate
Walmart
06.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Express Clothing Store
09.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice
New York, NYAssociate of Science - Criminal Justice
Queensborough Community College
Oakland Gardens, NY05.2021
Skills
- Airline Reservation Systems
- Flight Scheduling Knowledge
- Passenger Assistance
- Airport safety regulations
Timeline
Gate Agent
Delta Air Lines, Inc
08.2023 - Current
Ramp Agent
Delta Air Lines, Inc
04.2021 - 08.2023
Ramp Agent
Delta Air Lines, Inc
06.2017 - 04.2021
Sales Associate
Walmart
06.2015 - 08.2017
Sales Associate
Express Clothing Store
09.2014 - 04.2015
No Degree - Criminal Justice
John Jay College of Criminal Justice
Associate of Science - Criminal Justice
Queensborough Community College
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