Rogelio Ornelas Cruz Jr
Bedford
Summary
Dynamic professional with a proven track record in logistics planning and exceptional communication, honed at Texas Star Golf Course and other notable roles. Fluent in Spanish and English, adept at enhancing guest relations and streamlining operations. Excelled in multitasking and organizational skills, significantly improving team efficiency and customer satisfaction.
Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Overview
4
4
years of professional experience
4051
4051
years of post-secondary education
1
1
Certification
Work History
Gate Agent
World Flight Services
Dallas
01.2025 - Current
- Greeted passengers and ensured smooth check-in processes.
- Verified travel documents and boarding passes for compliance.
- Assisted with baggage handling and managed luggage claims.
Conference Services Assistant
Texas Star Golf Course
08.2024 - 12.2024
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Validated parking for guests and visitors.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Operated multi-line phone system to receive, screen and redirect calls.
Roofing Contractor
Proclivity Builders
06.2024 - 11.2024
- Inspected problem roofs to determine best repair procedures.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Managed inventory of roofing supplies and materials.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Sales Associate
ATT
Dallas
04.2024 - 09.2024
- Assisted customers in product selection and provided personalized recommendations.
- Processed transactions accurately using point-of-sale systems.
Drive-Thru Cashier
Scholotzskys
08.2023 - 08.2024
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Busser
Los Paisanos
03.2022 - 06.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Coast Flight School
02.2026 - 09.2025
Associate of Science - Health Education
Tarrant County College
Hurst, TXHigh School Diploma -
L.D. Bell High School
Hurst, TXSkills
- Fluent in Spanish and English
- Effective multitasking
- Logistics planning
- Registration management
- Guest relations
- Exceptional communication
- Listening actively
- Organizational skills
- Customer service
- Effective communication
- Airline reservation systems
Languages
5,5
Certification
CPR Certified
Timeline
Coast Flight School
02.2026 - 09.2025
Gate Agent
World Flight Services
01.2025 - Current
Conference Services Assistant
Texas Star Golf Course
08.2024 - 12.2024
Roofing Contractor
Proclivity Builders
06.2024 - 11.2024
Sales Associate
ATT
04.2024 - 09.2024
Drive-Thru Cashier
Scholotzskys
08.2023 - 08.2024
Busser
Los Paisanos
03.2022 - 06.2023
Associate of Science - Health Education
Tarrant County College
High School Diploma -
L.D. Bell High School