Isabel Jacinto
Envoy Air
Chicago,IL
2
Languages
5
Years of experience
Recent graduate with foundational knowledge in Digital Marketing & Promotions and hands-on experience gained through academic projects and previous work related performance. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Work History
Gate Agent
1 Month- Facilitate the boarding process by making announcements, verifying boarding passes, and assisting passengers with boarding procedures.
- Assist passengers with flight inquiries, boarding information, and travel-related questions while delivering excellent customer service.
- Communicate flight updates, gate changes, delays, and other important travel information to passengers.
- Coordinate with flight crews, fellow agents, and airport personnel to support safe, efficient, and on-time departures.
- Resolved passenger concerns professionally, adhering to airline policies and airport security requirements to maintain operational integrity.
- Supported passengers needing additional assistance, facilitating a smooth and positive airport experience.
Customer Service & Sales Representative
2 Years 7 Months- Drove customer acquisition and retention by identifying user pain points and recommending optimized membership solutions, achieving consistent weekly sales targets
- Acted as frontline consultant, advising customers on products and enhancing conversion through tailored recommendations
- Collaborate with compliance teams (e.g., Transportation Security Administration) to ensure seamless onboarding experiences
- Achieved recognition for exceeding performance benchmarks and contributing to high-volume location growth
Sales Associate
2 Months- Applied upselling techniques that improved average order value and supported revenue growth during peak retail periods
- Delivered personalized customer experiences by aligning product recommendations with customer needs and preferences
- Maintained merchandising strategies that enhanced in-store engagement and conversion
- Maintained merchandising strategies that boosted in-store engagement and conversion rates
Server & Cashier
5 Months- Identified blockages in the order-taking process during peak hours; documented inefficiencies and introduced faster service, enhancing service speed and reducing wait times.
- Identified blockages in the order-taking process during peak hours; documented inefficiencies and introduced faster service, improving service speed and reducing wait times.
- Executed cash and card transactions with 100% accuracy while collaborating with team members to ensure swift service and minimize order errors during peak hours.
- Mario’s Italian Lemonade is an iconic seasonal dessert stand in Chicago known for its handcrafted Italian ice and long-standing popularity.
Education
Bachelor of Science - Digital Marketing & Promotions, Minor in International Business
Skills
Technical Skills: Safety Compliance Systems
Canvas
PowerPoint
Customer Communication
Creative Concepts
Brand messaging
Cross-cultural awareness
Adaptability
Sales and upselling
Passenger support
Customer service
Airline reservation systems
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Gate Agent
Envoy Air
09.2026 - CurrentRead More
Customer Service & Sales Representative
CLEAR
01.2024 - 08.2026Read More
Sales Associate
Zemsky’s
05.2023 - 07.2023Read More
Server & Cashier
Mario’s Italian Lemonade
04.2022 - 09.2022Read More
The University of Illinois Chicago
Bachelor of Science from Digital Marketing & Promotions, Minor in International Business
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