Christine Carothers
St. Louis,MO
Summary
Accomplished Financial Services Representative and Loan Processor with a proven track record at Alliance C.U/St. Louis Firefighters Credit Union, enhancing client financial portfolios and streamlining loan processing. Expert in financial reporting and relationship management, I've significantly improved account retention and client satisfaction. Leveraging analytical and interpersonal skills, I deliver strategic financial solutions and foster lasting client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Alliance C.U/St. Louis Firefighters Credit Union
05.2007 - Current
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Delivered guidance on financial regulations and requirements.
Loan Processor
St. Louis Firefighters & Community Credit Union
05.2007 - Current
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Utilized loan origination software to process and track loan applications.
- Monitored pipelines to track and log status of loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Assessed loan portfolios for compliance with underwriting policies.
- Proactively identified solutions for customers experiencing credit issues.
Pharmacy Technician
CVS/Pharmacy
01.2016 - 06.2016
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
Shift Supervisor
CVS/Pharmacy
03.2014 - 06.2016
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Applied security, safety, and loss prevention strategies during shifts.
- Documented daily production and materials usage to track data.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Analyzed sales figures and identified areas for improvement.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
High School Diploma -
Forest Park Community College
St Louis, MOSkills
- Financial Product Sales
- Account Retention
- Loan Applications
- Relationship Management
- Financial Reporting
- Account Maintenance
Certification
- Licensed Pharmacy Technician/Missouri Board
Timeline
Pharmacy Technician
CVS/Pharmacy
01.2016 - 06.2016
Shift Supervisor
CVS/Pharmacy
03.2014 - 06.2016
Financial Services Representative
Alliance C.U/St. Louis Firefighters Credit Union
05.2007 - Current
Loan Processor
St. Louis Firefighters & Community Credit Union
05.2007 - Current
High School Diploma -
Forest Park Community College
- Licensed Pharmacy Technician/Missouri Board
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