Madison Moran
Cleveland,Ohio
Summary
Proficient in Chemical and Biological lab skills. Communicates well with experience in customer service and group work. Works strongly with others and singulary.
Overview
5
5
years of professional experience
Work History
Accounting Assistant
Firefighters Community Credit Union
05.2024 - Current
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card and loan payments.
- Ensured compliance with regulatory standards by keeping up-to-date with changes in financial law and guidelines.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Improved team productivity by organizing and maintaining digital and physical financial records.
Desktop Support Representative
John Carroll University
10.2019 - 05.2024
- Supported colleagues by stepping in during peak times to deliver prompt assistance.
- Educated customers about new features through personalized demonstrations and tutorials.
- Documented customer interactions to track issues and improve future support efforts.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Classroom/Lab Support Technician
John Carroll University
10.2019 - 05.2024
- Performed checks on classrooms each morning to ensure functionality of the rooms before classes for the day.
- Performed troubleshooting when classrooms went offline and reported outages as soon as detected.
- Aided in the training of new staff members, ensuring they were well-equipped to perform their duties effectively.
- Aided in event setups around John Carroll University.
- Performed upgrades in classrooms to ensure proper performance of equipment for classes.
Hardware Support Technician
John Carroll University
10.2019 - 05.2024
- Ensured data security and integrity by implementing backup strategies and disaster recovery plans.
- Delivered exceptional customer service through effective communication skills and timely resolution of hardware-related problems.
- Increased productivity with the installation, configuration, and troubleshooting of computer hardware components.
- Contributed to achieving high-performance workstations by recommending appropriate upgrades based on user requirements.
- Output laptops/ desktops in a timely manner to not overcrowd workspaces.
Education
Bachelor of Science - Chemistry
John Carroll University
University Heights, OH05-2025
Skills
- Microsoft Excel
- Laboratory techniques
- Report writing
- Lab equipment maintenance
Timeline
Accounting Assistant
Firefighters Community Credit Union
05.2024 - Current
Desktop Support Representative
John Carroll University
10.2019 - 05.2024
Classroom/Lab Support Technician
John Carroll University
10.2019 - 05.2024
Hardware Support Technician
John Carroll University
10.2019 - 05.2024
Bachelor of Science - Chemistry
John Carroll University
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