Christine Chumnanukson
Westminster,MD
Summary
Eager to learn and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Focused on maintaining customer loyalty and deepening relationships with guests & respective clients to earn repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
C&R Pub
Towson, MD
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Hostess, Server, Bartender, Marketing Assistant
Barley's Backyard (Formally Greene Turtle, Towson)
Towson, MD
03.2018 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Created weekly specials to help bring in new customers.
- Event planning for special occasions and checked-in guests for private events.
Office Administrator & Marketing Assistant
Titans Of Dance/Showbiz Talent
Sykesville, MD
08.2021 - 08.2022
- Interacted with customers by phone, email, or in-person to provide information and answer any questions.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Helped research and create new merchandise for the business.
- Hot pressing and neatly folding all merchandise to prepare for travel.
- Kept track of how much merchandise was sold on a routine basis.
- Multitask from handling calls and emails while also traveling across the country.
- Used Word and Excel to keep track of important documents and information.
Education
Some College - Mass Communications & Advertisement
Towson University
Baltimore, MD06.2020
Some College - General Studies
Carroll Community College
Westminster, MD06.2017
High School Diploma -
Liberty High School
Sykesville, MD06.2015
Skills
- Stamina and Endurance
- Food Preparation and Safety
- Complex Problem-Solving
- Engaging Customers
- Liquor, Beer and Wine Knowledge
- New Cocktail Creation
- Team Training
- Safe Serving Knowledge
- High-Volume Environments
- Good Conversationalist
- Media Relations
- Energetic and Outgoing
Certification
- TIPS Certified
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
C&R Pub
01.2023 - Current
Office Administrator & Marketing Assistant
Titans Of Dance/Showbiz Talent
08.2021 - 08.2022
Hostess, Server, Bartender, Marketing Assistant
Barley's Backyard (Formally Greene Turtle, Towson)
03.2018 - 01.2023
Some College - Mass Communications & Advertisement
Towson University
Some College - General Studies
Carroll Community College
High School Diploma -
Liberty High School